Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Gonzalez

Covina,CA

Summary

Highly adaptable individual bringing 20 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Driven professional with successful sales background. Offers dynamic conflict resolution and problem-solving skills. Successfully handles challenges and takes on new tasks.

Overview

6
6
years of professional experience

Work History

Sales/Customer Service Representative

Freeway Insurance Services, Inc
Covina, CA
07.2017 - 07.2021

Cold calling, closer, dealing with customer issues. Problem solving

  • Educated customers on product features and technical details to highlight benefits.
  • Answered customer questions about products and services and recommended appropriate solutions.

Front Desk Housekeeper

The Ritz-Carlton Hotel Company
Pasadena , CA
07.2015 - 07.2018
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
  • Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.

Education

High School Diploma -

Pomona High School
Pomona, CA
06.2021

Skills

  • Customer Complaint Resolution
  • Business Growth and Retention
  • Appointment Scheduling
  • Incoming Call Management
  • Sales Quota Achievement
  • Marketing Promotions
  • Store Opening and Closing
  • Effective Customer Upselling

Timeline

Sales/Customer Service Representative

Freeway Insurance Services, Inc
07.2017 - 07.2021

Front Desk Housekeeper

The Ritz-Carlton Hotel Company
07.2015 - 07.2018

High School Diploma -

Pomona High School

Similar Profiles

CREATE PROFILE
Monique Gonzalez