Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Goode

Staten Island,NY

Summary

Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.

Talented, successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Overview

5
5
years of professional experience

Work History

Inside Sales Representative

Total Home Roofing And Construction
Remote
12.2024 - Current

Energetic and persuasive Telemarketer with experience at Total Home Roofing, specializing in cold calling and setting qualified sales appointments. Proven ability to connect with potential customers, build rapport quickly, and communicate value-driven solutions in a high-volume call environment. Skilled in lead generation, objection handling, and coordinating with sales teams to ensure smooth follow-ups and successful conversions. Known for exceeding call quotas and maintaining a positive, professional phone presence.

Manager in Training

Banana Republic Factory Store
Staten Island
03.2024 - 12.2024

Motivated and detail-oriented Manager in Training with hands-on experience in retail leadership at Banana Republic. Skilled in driving sales, coaching team members, and delivering exceptional customer experiences in a fast-paced, fashion-focused environment. Trained in visual merchandising, inventory management, and store operations, with a strong focus on meeting performance goals and upholding brand standards. Known for strong communication skills, adaptability, and a passion for developing high-performing teams.

Assistant Manager

CVS Pharmacy
Staten Island
02.2020 - 01.2024

Dedicated and results-driven Assistant Manager with proven experience in retail operations, customer service, and team leadership at CVS Pharmacy. Skilled in supervising daily store functions, optimizing employee performance, and ensuring compliance with company policies and procedures. Adept at inventory control, resolving customer issues, and supporting pharmacy staff to maintain efficiency and safety standards. Recognized for maintaining a positive store environment and driving consistent sales growth through effective team coordination and customer engagement.

Education

GED -

Adults Education
New York, NY

Skills

  • Cheerful and energetic
  • Exceptional customer service
  • Attention to detail
  • Product knowledge
  • Relationship development
  • Superior organizational skills
  • Customer relationship management
  • Email and phone etiquette
  • Organized and efficient
  • Driven
  • Issue resolution
  • Interpersonal communication
  • Relationship building
  • CRM proficiency
  • Order management
  • Customer relationship building
  • Cold calling expertise
  • Goal setting
  • Salesforce CRM
  • Analytical problem solver
  • Salesforce
  • Analytical thinking
  • Lead qualification

Timeline

Inside Sales Representative

Total Home Roofing And Construction
12.2024 - Current

Manager in Training

Banana Republic Factory Store
03.2024 - 12.2024

Assistant Manager

CVS Pharmacy
02.2020 - 01.2024

GED -

Adults Education
Monique Goode