Summary
Overview
Work History
Education
Skills
Timeline
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Monique Goree

Round Rock,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Registrar

St. David's Medical Center
03.2024 - Current
  • Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
  • Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
  • Promoted positive work environment through active engagement in team-building activities.
  • Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.

Order Management Specialist

Everise, Inc.
05.2022 - 03.2024
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.

Partner Service Representative

NetSpend
01.2021 - 05.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Medical Form Processor

IEnergizer
10.2019 - 01.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Corrected data entry errors to prevent duplication or data degradation.

Claims Representative

IAS
10.2018 - 10.2019
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Loans Specialist

Loans2GOUSA
01.2016 - 10.2018
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Educated clients on various lending products available, ensuring they made informed decisions about borrowing options.
  • Examined customer loan applications for loan approvals and denials.

Education

High School Diploma -

McNeil High School
Austin, TX
05.2013

Skills

  • Attention to Detail
  • Active Listening
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Self Motivation
  • Professionalism

Timeline

Registrar

St. David's Medical Center
03.2024 - Current

Order Management Specialist

Everise, Inc.
05.2022 - 03.2024

Partner Service Representative

NetSpend
01.2021 - 05.2022

Medical Form Processor

IEnergizer
10.2019 - 01.2021

Claims Representative

IAS
10.2018 - 10.2019

Loans Specialist

Loans2GOUSA
01.2016 - 10.2018

High School Diploma -

McNeil High School

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Monique Goree