Monique Graves
Bristol,RI
Summary
Dynamic professional with 8 years of experience seeking a Human Resources Assistant role, leveraging strong skills in communication, team collaboration, and policy enforcement. Proven track record in managing training programs and maintaining meticulous documentation, ensuring compliance with industry standards. Adept at fostering collaborative relationships and delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surveillance Officer
Bally’s Casino
Tiverton, Rhode Island
11.2025 - Current
- Monitor live video feeds to detect suspicious activities and potential violations of state gaming regulations and procedures
- Coordinate with security personnel to respond promptly to incidents on the casino floor
- Conduct audits, review footage, and write detailed, objective incident reports and logs
Hybrid Technician
In Good Health
Brockton, MA
10.2024 - 11.2025
- Harvested, weighed, and processed over 200+ lbs of premium cannabis monthly
- Mastered machine-trimming tools while maintaining hand-trim quality standards
- Familiarity with cannabis genetics, nutrient management , soil science, hydroponics, and greenhouse operations
- Maintained 100% compliance with Massachusetts state regulations, including meticulous inventory tracking and waste disposal logging
Outpatient Clinician
Seven Hills Foundation
Milford, MA
12.2023 - 06.2024
- Provide comprehensive mental health counseling and therapy services to a diverse client population within the Seven Hills Foundation community, utilizing evidence-based practices to support individualized treatment goals and promote overall well-being.
- Create individualized treatment plans according to patient needs and circumstances
- Follows all safety protocols and maintains client confidentiality in accordance with HIPPA regulations and standards
Senior Intensive Care Coordinator
YOU Inc.
Milford, MA
07.2023 - 01.2024
- Managed and provided ongoing supervision and coaching to a team of Intensive Care Coordinators, ensuring high-quality service delivery and adherence to best practices.
- Developed and delivered comprehensive training programs for new and existing Intensive Care Coordinator staff to enhance their competencies and professional development.
- Maintained the responsibilities of an Intensive Care Coordinator, including developing care plans, coordinating with healthcare providers, and monitoring patient progress.
Intensive Care Coordinator
YOU Inc.
Milford, MA
06.2022 - 07.2023
- Coordinated individualized care plans for youth with Social Emotional Disturbance, ensuring culturally relevant services were delivered in alignment with Systems of Care philosophy.
- Facilitated collaborative relationships between youths, families, and child-serving systems, promoting family-driven outcomes and adherence to ethical standards.
- Managed a consistent caseload, conducting assessments and interventions, while upholding meticulous documentation in the agency's Electronic Health Record and other required systems.
- Participated in Quality Management and Utilization Review processes, maintaining compliance with risk management protocols and contributing to professional development through regular training and supervision.
Dispatcher
Wind River Environmental
Marlborough, MA
01.2018 - 01.2022
- Assessed and fulfilled customer inquiries, ensuring accurate and timely information delivery by conducting thorough research and clarification of requests
- Enhanced service request processing by effectively managing substantial volumes of calls, balancing prompt responses with high-quality customer interaction - specialization in Commercial work
- Resolved customer issues by investigating potential solutions and appropriately escalating complex problems, contributing to continuous process improvement.
ABA Therapist
AKABA LLC.
Auburn, MA
01.2019 - 01.2020
- Assessed and recorded client progress, ensuring precise data collection for individualized behavior support plans.
- Facilitated skill acquisition programs, focusing on tailored developmental strategies to meet client needs.
- Collaborated with families and participated in monthly case reviews to align on treatment objectives and enhance client outcomes.
Residential Counselor
Cambridge Eating Disorder Center
Cambridge, MA
01.2018 - 01.2019
- Conducted therapeutic group sessions and provided individual support, utilizing active listening to address patient challenges such as noncompliance with meal plans and coping with self-doubt.
- Monitored and documented vital signs, oversaw patient activities including meal supervision, and enforced compliance with treatment protocols.
- Coordinated with multidisciplinary teams to communicate patient care issues and meticulously recorded clinical information, ensuring accuracy and timely updates in patient records.
Education
Master of Social Work - Social Work
Boston University
Boston, MABachelor of Arts - Health Psychology
MCPHS University
Boston, MASkills
- Problem-solving
- Communication
- Team Collaboration
- Training Management
- Policy Enforcement
- Regulatory Compliance
- Conflict resolution
Certification
Licensed Clinical Social Worker (LCSW)
Timeline
Surveillance Officer
Bally’s Casino
11.2025 - Current
Hybrid Technician
In Good Health
10.2024 - 11.2025
Outpatient Clinician
Seven Hills Foundation
12.2023 - 06.2024
Senior Intensive Care Coordinator
YOU Inc.
07.2023 - 01.2024
Intensive Care Coordinator
YOU Inc.
06.2022 - 07.2023
ABA Therapist
AKABA LLC.
01.2019 - 01.2020
Dispatcher
Wind River Environmental
01.2018 - 01.2022
Residential Counselor
Cambridge Eating Disorder Center
01.2018 - 01.2019
Master of Social Work - Social Work
Boston University
Bachelor of Arts - Health Psychology
MCPHS University