Monique Habblett
Laveen,AZ
Summary
Multitalented, reliable and dedicated administrator with over 10 years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, call center management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Proud Air Force spouse for 20 years, committed to supporting my husband's missions while managing our household here at home.
Overview
11
11
years of professional experience
Work History
Data Specialist & Operations
Maricopa County Department of Public Health
Phoenix , AZ
2021.12 - Current
- Daily operations of CARES Team Call Center.
- Statistical analysis of call center data, including inbound and outbound call volume and individual call operator metrics.
- Provide reporting to executive leaders and Public Health Directors on the Covid and Non-Covid related calls taken by CARES Team members to support guidance and informational capabilities of the team.
- Onboarding staffing coordination of new team members.
- Provide backup assistance to call center operators for inbound calls when needed.
- Draft correspondence as needed for the call center Administrator.
- Conference room calendar management for use by multiple departments.
Business Support Coordinator
Banner Health
Mesa , AZ
2016.08 - 2021.09
- Staffing coordination for traveling RNs and allied health professionals (external contract labor): reviewing resumes, coordinating interviews between management and traveler, creating job offer letters, negotiating assignment terms and confirming traveler to start their assignment.
Office Manager
Alaska Pediatric Therapy Clinic
Anchorage , AK
2012.09 - 2014.05
- Developed and implemented office policies and procedures.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Maintained and updated patient medical records in a secure electronic database.
- Created new patient charts and entered demographic information into the system.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for owners of the business.
- Maintained confidential records and files related to executive operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Education
Bachelor of Arts - Global Health
Arizona State University
Tempe, AZ03.2022
Skills
- Office Management
- Business Administration
- Administrative Support
- Calendar Management
- Customer Service
- Memo Preparation
- Team Supervision
- Bookkeeping
- Project Management
- Report Writing
- Compiling Data
- Spreadsheet Management
- Microsoft Office Proficiency
- Statistical Analysis
- Appointment Scheduling
- Filing
- Mail Handling
- Data Entry
- Retail Business Development
- Profit and Loss Analysis
- Team Training and Development
- Staff Recruitment
- Supply Management
- Visual Merchandising
- Process Improvement
- Staff Hiring
- Operations Management
- Training and Coaching
- Human Resource Management
- Team Building and Motivation
- Information Verification
- Loss Prevention
- Cash Management
- Staff Management
- Inventory Control
- Complaint Resolution
- Leadership Development
- Building Brand Awareness
Volunteer Experience
- Friends of Pets-Anchorage, Alaska, Dog Walker
- Bird TLC-Anchorage, Alaska, Wild Baby Bird Foster Mom
Accomplishments
- 2022 TAPI Big Shot Award recipient for increasing immunization rates in Maricopa County.
- 2023 TAPI Big Shot & Brightest Star Award recipient.
- Abstract submission accepted for presentation at the upcoming 2024 Public Health Preparedness Summit in Cleveland, OH.
Timeline
Data Specialist & Operations
Maricopa County Department of Public Health
2021.12 - Current
Business Support Coordinator
Banner Health
2016.08 - 2021.09
Office Manager
Alaska Pediatric Therapy Clinic
2012.09 - 2014.05
Bachelor of Arts - Global Health
Arizona State University
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