Monique Hampton
Reston,VA
Summary
Proficient in managing beneficiary services for the Department of Human Services located in Fairfax County, VA. Skilled in providing excellent customer service with external and internal clients. Well-organized, and possesses the ability to communicate with clients seeking assistance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Service Worker
Public Assistance and Employment Services
Reston
05.2002 - Current
- Conduct in-depth interviews with clients to determine eligibility for financial, officially supported medical services and/or medical public assistance programs
- Evaluate written and oral communications, emails, and faxed documentation from potential clients for assignment to appropriate divisions of family services
- Advocate for and assist families and individuals in obtaining services (e.g., mental health, mental retardation, alcohol and drug, housing referrals, financial assistance, skills training, medical services), apply critical thinking, research, and interventions
- Knowledgeable in federal, state, and local policies to assist clients, service providers, attorneys, and other interested parties
- Experienced working with a group of team members to analyze public and private service providers and ability to facilitate group discussions
- Determines client's employment needs to develop a plan of service to move clients towards self-sufficiency
- Assists with the operation of the employment resource center.
- Provided case management services to individuals and families in need of assistance.
Case Manager
Prince Williams Covid19 Homeless Hotel
04.2020 - 06.2022
- Interact with clients in a positive and respectful manner
- Communicate with residents in a professional and confidential manner that is a result of traumatic incidents
- Provide support, problem resolution, and emergency crisis intervention and stabilization for clients
- Advocate for permanent support housing
- Assist families and individuals with referrals to family service and real estate agencies
- Ensure the safe functioning of the shelter and maintain a safe environment for clients
- Monitor incoming calls and inquires while maintaining confidentiality
- Update the daily log by documenting all interactions with clients and any other significant events in the shelter.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Education
Bachelor of Arts - Human Ecology
Louisiana Tech University
Skills
- Microsoft Office
- Virginia Case Management System (VACMS)
- Medicaid Management Information Systems (MMIS)
- Government Assistance Programs
- Documentation And Reporting
- Client Advocacy
- Case Documentation
- Program Implementation
- Cross-Functional Collaboration
Volunteer And Organization
- Artemis House-Domestic Shelter
- Financial Literacy Mentor at Cornerstones Nonprofit organization
Accomplishments
- Outstanding Performance Award, March 21, 2014
- Director of Fairfax County Government Employee Union from 2018 to 2020
Affiliations
- Travel
- Avid reader of mystery noels
- Movies
Certification
- Mandt System Training August 2023
- Certification of Domestic Violence Training Tier 1 October 2012
- Certification of Domestic Violence Training Tier Two Use of Technology in Stalking & Domestic Violence
References
References available upon request.
Timeline
Case Manager
Prince Williams Covid19 Homeless Hotel
04.2020 - 06.2022
Human Service Worker
Public Assistance and Employment Services
05.2002 - Current
Bachelor of Arts - Human Ecology
Louisiana Tech University