Summary
Overview
Work History
Education
Skills
Timeline
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Monique Harold

Monique Harold

Chicago,IL

Summary

Talented Customer Service professional offering 10 years of experience in progressive roles of accountability and leadership. Pursuing opportunities in management to leverage advanced skills in staff training and development. Self-motivated and hardworking with exceptional communication skills.

Overview

17
17
years of professional experience

Work History

Line Leader

Elite Staffing Inc
Chicago, IL
01.2019 - Current
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Redirected shipments en route in response to customer requests.
  • Drafted budgets, monitored warehouse costs and reduced expenses when possible.
  • Maintained accurate stock records and schedules.

Housekeeping

The Palmer House
Chicago, IL
09.2017 - 12.2018
  • Provided excellent cleaning service while operating in a fast-paced environment with multiple interruptions. 
  • Performed thorough cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and pulling.
  • Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Stocked bathrooms with toilet paper, towels, and toiletries. 

Bartender Server

Best Waiter Of Chicago
Chicago, IL
06.2008 - 03.2017
  • Assigned work tasks and coordinated activities of dining room personnel to ensure prompt, courteous service to patrons.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Served alcoholic and non-alcoholic beverages in a bar environment.
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty.

Education

Associate of Arts - Business

Harold Washington
Chicago, IL
1992

Skills

  • Warehousing function
  • Good listening skills
  • Housekeeping
  • Strong communication skills
  • Liquor and beer knowledge
  • Guest relations

Timeline

Line Leader

Elite Staffing Inc
01.2019 - Current

Housekeeping

The Palmer House
09.2017 - 12.2018

Bartender Server

Best Waiter Of Chicago
06.2008 - 03.2017

Associate of Arts - Business

Harold Washington

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