Monique Hicks
Dallas,PA
Summary
Dynamic professional with a proven track record at Amazon, excelling in leadership and operational efficiency. Recognized for surpassing production targets while fostering strong employee relations. Expertise in training and development, combined with a commitment to customer service excellence, ensures a high-performing team and enhanced organizational success.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
PAK Pediatrics
Kingston, PA
07.2024 - Current
- Manage patient schedules, coordinate and update patient appointments, greet patients, direct incoming calls to the appropriate staff, and handle assigned administrative duties as needed
- Ensure a smooth check-in process by verifying demographics, validating insurance policies, and scheduling follow up/wellness visits when required
- Sorting through faxes to the correct bucket and handling any transfer in/out record requests
- Registering new patients and babies
- Replying to patients via our patient portal so they can receive a quick and easy response all while avoiding calling or showing up in person for any concerns
Sabbatical
Stay At Home Mom
Dallas, PA
10.2022 - 07.2024
- Following the birth of my daughter on February 23, 2022, she required an extended stay in the neonatal intensive care unit (NICU), including surgery at just one month old for the insertion of a feeding tube. This necessitated my departure from Amazon, as her medical needs demanded round-the-clock care, rendering daycare unsuitable. Throughout this period, I dedicated myself to her care, prioritizing her well-being above all else. Now, with her improved health allowing for a return to work, I am ready to resume my professional endeavors.
Level 5 Area Manager
Amazon
Hazleton, PA
01.2021 - 10.2022
- Oversaw shift planning through development of budgetary objectives and strategic execution of carton operations
- Facilitated integration of new leaders into team, providing comprehensive training on facility procedures and overseeing transition into respective areas of responsibility
- Drafted safety reports in event of associate injuries and liaised with AMCARE for appropriate medical attention
- Led team huddles and facilitated group discussions on safety protocols, incorporating stretching routines to minimize risk of injuries
- Spearheaded new hire orientation sessions to support integration of incoming associates
- Enforced HR policies by initiating terminations for associates found in violation
- Achieved surpassing carton production targets while upholding cost and safety benchmarks
- Recognized for swift promotion within 5 months based on demonstrated leadership capabilities
- Investigated HR-related policy breaches involving associates, collaborating with Loss Prevention and HR BP members
- Cultivated strong relationships with associates to address various concerns, including safety, PTO, and performance issues
- Managed diverse team of 100+ associates and 5 process assistants, conducting monthly performance evaluations for latter
Hotel Front Desk Supervisor
Mount Airy Casino
Mount Pocono, PA
09.2018 - 01.2020
- Managed guest complaints adeptly to enhance overall guest satisfaction
- Guaranteed flawless check-in and check-out procedures
- Uphold four Diamond standards consistently
- Achieve full occupancy by effectively selling out all rooms on the property
- Maximized revenue by effectively upselling suites, contributing average of $500 extra monthly revenue to hotel
Sales Support Generalist
Victoria’s Secret
Dickson City, PA
05.2017 - 12.2019
- Employed active listening, inspiration, and effective communication to engage with each customer
- Assisted customers in assembling shopping bags, ensuring leave with top, bottom, two bras, sports accessories, and one beauty item
- Offered complimentary bra fittings to all customers, guiding them through the 'Bra Journey' experience
- Participated in after-hours brand guide sessions, which involved store rearrangement to meet company standards
- Handled incoming shipments, including folding, hanging, and tagging merchandise as required
- Certified Bra fitting specialist
- Ranked second in sales performance among team of 30 employees
- Provided comprehensive education on values and products of PINK
- Maintained store cleanliness and merchandise presentation by engaging with and inspiring customers
- Ensured accurate placement of marketing materials, including setting up new displays in morning and removing outdated materials
Education
Bachelor of Science - Business Management & Marketing
The Pennsylvania State University
State College, PA05-2020
Skills
- Training & Development
- Customer Service Excellence
- Leadership & Team Management
- Time Management & Prioritization
- Sales & Revenue Generation
- Operational Efficiency Improvement
- Personnel Onboarding & Orientation
- Conflict Resolution & Problem-Solving
- Performance Evaluation
- Risk Assessment & Mitigation
- Budget Planning & Cost Control
- Employee Relations & Engagement
Awards And Affiliations
- Outstanding Academic Achievement Awards (x4)
- Active Member, THON
- Basketball Team Captain (4 years)
- Volleyball Captain (2 years)
- Business Club Vice President (2 years)
Qualification Profile
Highly accomplished and versatile professional with a solid background in business management and marketing, coupled with extensive leadership roles in diverse industries. Proven track record in driving business development initiatives, fostering team productivity, and enhancing customer satisfaction. Adept at training and mentoring staff to uphold organizational values and achieve operational excellence. Skilled in sales support, customer relationship management, and strategic planning. Recognized for outstanding achievements in sports and academics, demonstrating a strong commitment to excellence and achievement. Effective communicator with a passion for driving results and exceeding expectations.
Timeline
Patient Service Representative
PAK Pediatrics
07.2024 - Current
Sabbatical
Stay At Home Mom
10.2022 - 07.2024
Level 5 Area Manager
Amazon
01.2021 - 10.2022
Hotel Front Desk Supervisor
Mount Airy Casino
09.2018 - 01.2020
Sales Support Generalist
Victoria’s Secret
05.2017 - 12.2019
Bachelor of Science - Business Management & Marketing
The Pennsylvania State University
Similar Profiles
Janine RobertsJanine Roberts
Pediatric Nurse Practitioner at KidsKare Pediatrics/Pleasant PediatricsPediatric Nurse Practitioner at KidsKare Pediatrics/Pleasant Pediatrics
Michelle GrossMichelle Gross
Certified Medical Assistant at Rainbow Valley Pediatrics/Small Town PediatricsCertified Medical Assistant at Rainbow Valley Pediatrics/Small Town Pediatrics
Azucena SepulvedaAzucena Sepulveda
Medical Assistant at Eaton Pediatrics/ Pediatrics for YouMedical Assistant at Eaton Pediatrics/ Pediatrics for You
Sidney ThomasSidney Thomas
Assistant Teacher at Building Blocks Daycare & Learning CenterAssistant Teacher at Building Blocks Daycare & Learning Center
Douglas HigginsDouglas Higgins
Chief of Police at Dallas Township Police DepartmentChief of Police at Dallas Township Police Department