Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monique Hosea

Atlanta,GA

Summary

Dedicated and client-focused professional with 20+ years of experience in business operations, customer service, and relationship management. Skilled in working with diverse populations, maintaining detailed records, and solving problems with care and professionalism. Just completed a Bachelor’s in Psychology with a strong interest in transitioning into a case management or human services role. Recognized for excellent communication, empathy, and ability to adapt to clients' evolving needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Owner / Client Services Specialist

Stylz By Mo
12.2018 - Current
  • Built and maintained strong relationships with a diverse clientele, often supporting clients through personal challenges with empathy and care.
  • Managed intake, appointments, follow-up care, and personalized service plans for high volumes of clients.
  • Maintained detailed records for scheduling, payments, and client preferences.
  • Handled budgeting, cost control, and operational decisions, ensuring consistent service and satisfaction.
  • Beautician

Salon Envy
06.2018 - 12.2018
  • Supported front desk operations, including appointment setting, customer inquiries, and payment processing.
  • Delivered high-quality service to a variety of clients with professionalism and sensitivity to personal needs.
  • Package Sorter (Logistics & Inventory)

Amazon
11.2017 - 03.2018
  • Organized, sorted, and logged packages accurately and efficiently.
  • Ensured quality control and timely deliveries by following detailed procedures.
  • Business Owner / Client Care Manager

Business Owner / Beautician

M & M’s Hair Studio
10.2012 - 06.2016
  • Provided direct client services to over 45 returning clients, including emotional support, personalized consultations, and follow-ups.
  • Reconciled financial reports, handled confidential information, and managed daily business operations.
  • Scheduled appointments and created care plans tailored to each client’s needs.

D'Nique’s Hair Studio
06.2009 - 05.2012
  • Promoted services to build a loyal client base.
  • Maintained accurate client records, handled sensitive conversations, and built trust with community members.
  • Designed organizational systems for daily operations, inventory, and client scheduling.

Education

Bachelor of Science - Psychology

Walden University
01.2025

Associate of Arts - General Studies

Northwest Florida State College
Fort Walton Beach, FL
01.2008

Skills

  • Client Intake & Needs Assessment
  • Verbal & Written Communication
  • Recordkeeping & File Management
  • Problem Solving & Crisis Response
  • Appointment Scheduling & Follow-Up
  • Time Management & Organization
  • Relationship Building
  • Cultural Sensitivity & Diversity Awareness
  • Microsoft Office Suite Data Entry
  • CPR Certified Valid Driver’s License

Certification

  • Licensed Cosmetologist – Since 2002
  • CPR Certified
  • Valid Driver’s License & Personal Transportation

Timeline

Business Owner / Client Services Specialist

Stylz By Mo
12.2018 - Current

Salon Envy
06.2018 - 12.2018

Amazon
11.2017 - 03.2018

Business Owner / Beautician

M & M’s Hair Studio
10.2012 - 06.2016

D'Nique’s Hair Studio
06.2009 - 05.2012

Associate of Arts - General Studies

Northwest Florida State College

Bachelor of Science - Psychology

Walden University

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Monique Hosea