Monique Houston
Moreno Valley,CA
Summary
Detail-oriented Administrative Assistant specializing in patient scheduling and electronic health record management. Streamlined workflows in fast-paced healthcare settings through effective team collaboration and professional communication, resulting in enhanced operational efficiency and patient satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Dr.Anderson's Wound Care
Riverside, California
03.2024 - Current
- Streamlined patient scheduling and appointment reminders, enhancing care delivery efficiency.
- Coordinated communication among medical staff and patients, facilitating seamless workflows.
- Maintained organized patient records using electronic health record systems.
- Prepared documentation for insurance claims and billing processes, ensuring accuracy and compliance.
- Managed confidential documents in accordance with established protocols.
Swim Instructor
Aqua Tots
Anaheim, California
03.2024 - 10.2024
- Instructed children in swimming techniques and water safety principles.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Monitored student progress, providing tailored feedback to enhance individual skill development.
- Delivered swimming instruction to diverse age groups, fostering a supportive learning environment.
- Coordinated swim events and community outreach programs, promoting water safety and engagement.
- Maintained cleanliness and organization of pool facilities and equipment.
- Participated in ongoing training to enhance instructional skills and safety knowledge.
Funeral Assistant
Metropolitan Mortuary Jurupa Valley
Jurupa Valley
01.2022 - 06.2024
- Assisted funeral directors by managing logistics and equipment for seamless service execution.
- Collaborated with funeral director to coordinate service logistics, ensuring smooth event operations.
- Assisted with the preparation of funeral services, including transporting caskets and urns to the place of service.
- Prepared bodies for viewing through meticulous grooming and dressing, enhancing the presentation for families.
- Welcomed guests at the door and guided them to their destinations.
- Answered phones in a professional manner while providing information about available services.
- Conducted administrative tasks such as filing paperwork associated with funerals.
- Prepared memorial materials, including service programs, and signage.
Education
Bachelor of Science - Neuroscience
University of California, Riverside
Riverside, CA06-2028
Skills
* Data analysis and organization
* Microsoft Office and computer programming
* Problem-solving and critical thinking skills
* Medical terminology, ICD-9-CM, and EHR management
* Documentation, reporting, and recordkeeping
* Patient scheduling and front-line communication
* Time management, task prioritization, and deadline management
* Team collaboration and leadership abilities
* Project and event management
* Marketing, social media, and promotional strategies
* Community outreach and volunteer coordination
* Public speaking and professional communication
* Bookkeeping and basic financial management
* Fundraising ethics and philanthropy knowledge
* Corporate sponsorship and partner relations
* Nonprofit management experience
Languages
Vietnamese
Limited
Certification
CompTIA IT Fundamentals+
Timeline
Administrative Assistant
Dr.Anderson's Wound Care
03.2024 - Current
Swim Instructor
Aqua Tots
03.2024 - 10.2024
Funeral Assistant
Metropolitan Mortuary Jurupa Valley
01.2022 - 06.2024
Bachelor of Science - Neuroscience
University of California, Riverside