Monique Jackson
Washington,DC
Summary
I am committed to maximizing security coverage and minimizing risks while monitoring facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities, guests, and themselves. I'm a very versatile Supervisor who smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about specific company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 6 years of progressive experience.
Overview
6
6
years of professional experience
Work History
Receptionist
Lincoln Property
05.2018 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Interacted with vendors to purchase and set up equipment and services.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Supervisory Personnel Security Specialist
Admiral Security Services, Inc.
04.2018 - Current
- Maintained confidentiality of classified and sensitive materials.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Prepared and submitted reports outlining findings.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Maintain variety of records, logs and files.
- Operate variety of office equipment involving copiers, fax machines, computers and assigned software.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Phelps ACE High School
704 26th St NE06.2012
Skills
- Detailed Activity Logs
- Diligent and consistent work performance
- Attentive and Observant
- Team Player
- Customer Satisfaction
- Critical thinker-problem solving skills
- Event planning
- Interpersonal skills using tact, patience and courtesy
- Telephone Etiquette
- Train and provide direction to student workers
- Typing Speed 45-55 wmp
Timeline
Receptionist
Lincoln Property
05.2018 - Current
Supervisory Personnel Security Specialist
Admiral Security Services, Inc.
04.2018 - Current
High School Diploma -
Phelps ACE High School
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