Monique Jackson
Washington,DC
Summary
Dedicated and detail-oriented professional with over 5 years of experience in customer service, management support, and event coordination. Currently focused on evolving my career towards remote technical roles, leveraging my diverse background and working towards completing the CompTIA A+ certification by July 2024.
Overview
8
8
years of professional experience
Work History
Concierge
NVT Staffing
06.2022 - Current
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Facilitated and coordinated transportation services for guests.
- Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
Janitor
Wmata
10.2022 - 03.2024
- Checked in and stocked inventory throughout facility.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Reported vandalism or other damage to property to supervisor.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Caregiver
Circle Of Care Quality Services
02.2022 - 10.2022
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Guided patients to restroom to support bladder and bowel relief requirements.
Financial Aid Specialist
Addison Group
11.2021 - 02.2022
- Processed loan applications and monitored progress from start to finish.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Increased financial aid application submissions by streamlining the application process and providing clear instructions for students.
- Supported retention efforts by identifying at-risk students who may benefit from additional financial assistance or resources.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Improved student satisfaction with financial aid services by promptly addressing concerns and offering personalized assistance.
Lyft Driver
Lyft
03.2020 - 11.2021
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
PSE Clerk
USPS
09.2016 - 09.2019
- Monitored performance of junior team members and offered support.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
- Moved bulk containers and large parcels with forklifts.
Education
High School Diploma -
Ballou High School
Washington, DC 05.2001 -
Skills
Office streamlining
Continuous Improvement
Reliability
Transaction Processing
Computer Skills
CRM Software
Problem-solving abilities
Multitasking Abilities
Technical Support
Timeline
Janitor
Wmata
10.2022 - 03.2024
Concierge
NVT Staffing
06.2022 - Current
Caregiver
Circle Of Care Quality Services
02.2022 - 10.2022
Financial Aid Specialist
Addison Group
11.2021 - 02.2022
Lyft Driver
Lyft
03.2020 - 11.2021
PSE Clerk
USPS
09.2016 - 09.2019
High School Diploma -
Ballou High School
05.2001 -