Kaila Plouff
Receptionist
Maple Falls,WA
Summary
Dynamic receptionist adept at managing appointment scheduling, document digitization, and customer inquiries in fast-paced environments. Demonstrates strong organizational skills, effective phone communication, and conflict resolution abilities to ensure smooth customer interactions. Proven ability to build and maintain strong relationships, making a positive impact during high-pressure situations and critical service intakes.
Overview
5
5
years of professional experience
Work History
Concierge
The Bellingham at Orchard Memory Care
Bellingham, WA
04.2025 - Current
- Managed resident and employee documents, ensuring up-to-date records.
- Digitized paperwork to enhance access, improving communication with medical offices.
- Assisted in leading community tours, supporting sales director in facilitating successful move-ins.
- Focused on building relationships with guests and families to promote positive interactions.
- Managed appointment calendars for residents and supervisors to prevent scheduling conflicts.
- Regularly greeted visitors with a smile, ensuring comfort and satisfaction.
Time Away From Work
N/A
02.2023 - 03.2025
- I took a medical leave to recover from injury while completing academic commitments
Cocktail Waitress
Skagit Valley Casino and Resort
Bow, WA
08.2022 - 02.2023
- Provided fast, friendly, and courteous service while taking customer orders.
- Controlled beverage service in compliance with liquor laws and established policies.
- Performed side duties, including cleaning, garnishing, and stocking preparations.
- Ensured removal of all alcohol from counters and tables before closing.
- Checked identification to verify legal drinking age when necessary.
- Resolved customer dissatisfaction regarding drinking laws through effective conflict resolution.
- Managed large cash amounts, adhering to strict guidelines for accountability by shift end.
Home Care Aide
Cascade Connections
Ferndale, WA
01.2021 - 08.2022
- Assisted clients with personal hygiene, feeding, dressing, and turning positions while providing emotional support.
- Followed care and medical plans with precision to ensure optimal client outcomes.
- Uphold safety practices and respect home regulations consistently.
- Provided transportation for special outings, supermarket trips, and various errands.
- Managed clients' personal finances and scheduled medical appointments efficiently.
- Deescalated emotional outbursts by assisting clients through hardships and collaborating on solutions.
- Collaborated closely with team members to deliver the highest quality of care for each client.
Education
BA - Japanese language and culture
Western Washington University
01-2023
Skills
- Point of sale systems
- Sales
- Marketing
- Front desk support
- Strong interpersonal skills
- Highly adaptable
- Office streamlining
- Microsoft Office Suite
- Communication skills
- Adobe Suite
- Guest relations
- Problem-solving
- Bookkeeping
- Personal information protection
- Japanese language proficiency
- Critical thinking
- Active listening
- Problem solving
- Quick learner
- Team collaboration
- Attention to detail
- Sales expertise
- Telephone etiquette
References
- Austin Sines, Business Office Director, The Bellingham At Orchard, 360-715-1338
- Sade Esemonu, Community Relations Director, The Bellingham At Orchard, 360-715-1338
- Iona Sparenberg, Area Manager, Cascade Connections, 360-920-4704
Timeline
Concierge
The Bellingham at Orchard Memory Care
04.2025 - Current
Time Away From Work
N/A
02.2023 - 03.2025
Cocktail Waitress
Skagit Valley Casino and Resort
08.2022 - 02.2023
Home Care Aide
Cascade Connections
01.2021 - 08.2022
BA - Japanese language and culture
Western Washington University