MONIQUE JOHNSON
Social Security Adminstration
Philadelphia,PA
9
years of professional experience
Adaptable professional with experience supporting clients in healthcare and government service environments. Recognized for strong customer service, follow-up skills, and confidentiality. Able to manage difficult situations, maintain accurate records, and deliver dependable support.
Work History
Customer Service Representative
3 Years 9 Months- Responded to benefit inquiries, explaining Social Security policies and eligibility requirements with accuracy.
- Verified claimant identities and updated records using confidential case management systems.
- Resolved account discrepancies by researching records and coordinating follow-up actions with appropriate teams.
- Interpreted regulations to provide consistent guidance on retirement, disability, and survivor benefits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Guided customers through claims, appeals, and benefit updates using clear, professional communication.
- Documented interactions thoroughly to support accurate case tracking and service continuity.
Medical Coordinator
4 Years- Verified insurance information, referrals, and eligibility details for accurate patient intake processing.
- Coordinated patient scheduling, appointment confirmations, and daily calendar updates to maintain smooth office flow.
- Managed medical records, filing systems, and document routing to support compliant chart maintenance.
- Improved front-desk efficiency by organizing workflow priorities and streamlining routine administrative tasks.
- Supported billing workflows by preparing charges, reviewing claims, and following up on outstanding items.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Certified Nursing Assistant
10 Months- Monitored vital signs and reported condition changes promptly to licensed nursing staff.
- Assisted residents with bathing, grooming, dressing, and daily hygiene while preserving dignity and comfort.
- Repositioned and transferred residents safely using proper body mechanics and mobility aids.
- Supported meal delivery and feeding assistance, ensuring proper nutrition and hydration intake.
- Documented care observations accurately to maintain continuity of resident treatment plans.
- Responded to call lights quickly, addressing resident needs and escalating concerns when required.
- Maintained infection control standards through cleaning, sanitizing, and consistent use of protective equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Associate of Arts - Medical Billing And Coding
Nursing Assistance - Certified Nursing Aide
Skills
Customer service
Customer support
Call center operations
Case management
Scheduling
Record management
Administrative support
Microsoft outlook
Time management
Critical thinking
Follow-up skills
Active listening
Timeline
Customer Service Representative
Social Security Adminstration
01.2023 - CurrentRead More
Certified Nursing Assistant
Logan Square Rehabilitation & Health Care
08.2021 - 06.2022Read More
Medical Coordinator
Davita Corporation Inc
01.2018 - 01.2022Read More
Penn Asian Vocational Institute
Nursing Assistance from Certified Nursing Aide
Read More
American InterContinental University
Associate of Arts from Medical Billing And Coding
Read More