MONIQUE JONES
Ludlow
Summary
Hard-working professional with 4.5+ years of experience and a proven knowledge of conflict resolution. Aiming to leverage my skills to successfully fill the Foods role at your company.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
West Street Cafe
04.2020 - Current
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
Server
Solitude Day Lodge
12.2025 - 04.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu items, service techniques, and operational procedures.
- Resolved customer complaints swiftly, fostering positive dining experiences and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
WAITRESS
Jewel runaway bay beach and golf resort
04.2014 - 06.2016
- Wipe tables or seats with dampened cloths or replace dirty tablecloths.
- Set tables with clean linens, condiments, or other supplies.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
- Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
- Serve ice water, coffee, rolls, or butter to patrons.
- Fill beverage or ice dispensers.
Education
Degree - Foods and beverage
BROWNS TOWN COMMUNITY COLLEGE
ST Ann, Brown's Town08.2012
Skills
- Customer friendly, team player and have excellent communication skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
Certification
- Foods permit
- Tips Train
Timeline
Server
Solitude Day Lodge
12.2025 - 04.2026
Server
West Street Cafe
04.2020 - Current
WAITRESS
Jewel runaway bay beach and golf resort
04.2014 - 06.2016
Degree - Foods and beverage
BROWNS TOWN COMMUNITY COLLEGE