Monique Khan
Atlanta,GA
Summary
Dedicated Patient Financial Services Representative with a strong focus on customer relationship management and financial transaction accuracy. Proven ability to enhance patient experiences through exceptional service.
Overview
25
25
years of professional experience
Work History
Patient Financial Services Representative
Emory Healthcare
Atlanta, GA
06.2005 - Current
- Giving Excellent Customer Service to Internal & External Customers
- Processed insurance refunds and adjustments, facilitating accurate financial transactions and improving patient experience.
- Processing Insurance Refunds and adjustments
- Data Entry for spreadsheets from all Payers
- Answered incoming calls from Insurance Companies and Agents regarding payment inquiries and resolved customer service issues.
- Supported other staff members during peak activity periods.
Medical Billing Specialist
United Family Medical Center
Atlanta, Georgia
01.2005 - 03.2005
- Managed medical billing, posted payments, and input office and hospital charges
- Posting Medicaid and Medicare charges
- Conducted insurance verification to confirm patient coverage
- Reviewed A/R reports weekly to identify discrepancies and ensure timely resolution
- Review patient accounts for accuracy and completeness regularly.
- Provided customer service by responding to incoming calls and addressing patient inquiries
Extern Intern
Just For Women
Atlanta, Georgia
03.2004 - 04.2004
- Processed medical billing, posted payments, and input office charges to maintain accurate financial records
- Medical Coding of all charges
- Posting Medicaid and Medicare charges
- Checking claim status with Insurance companies
- Managed front office operations, answered multi-line phones, and verified insurance to facilitate patient access to services
- Scheduled appointments and checked in patients to ensure smooth office workflow and timely service,
Patient Service Representative
West Calcasieu Cameron Hosptial
Sulphur, Louisiana
08.2001 - 06.2002
- Greeted patients warmly and provided exceptional customer service at the hospital.
- Processed patient payments accurately at the hospital front desk.
- Answered incoming calls and provided assistance to patients regarding account inquiries, enhancing patient satisfaction
- Updated and organized billing records to ensure accuracy and compliance.
- Reviewed and posted payments from Remittance Advice.
- Maintained Billing Records
- Maintained office organization
Education
Some College (No Degree) - Medical Billing and Coding
Georgia Medical Institute
GA04-2004
Skills
- Insurance verification
- Data entry proficiency
- Financial transaction accuracy
- Customer relationship management
- Microsoft Word & Excel
- Customer service
- Ability to prioritize and remain focused on the essence of an issue
- Adaptability in fast-paced environments
- Time management
- Teamwork orientation
Timeline
Patient Financial Services Representative
Emory Healthcare
06.2005 - Current
Medical Billing Specialist
United Family Medical Center
01.2005 - 03.2005
Extern Intern
Just For Women
03.2004 - 04.2004
Patient Service Representative
West Calcasieu Cameron Hosptial
08.2001 - 06.2002
Some College (No Degree) - Medical Billing and Coding
Georgia Medical Institute