Professional with strong foundation in managing patient financial services, ensuring accurate billing and collection processes, and maintaining compliance with healthcare regulations. Known for effective team collaboration, adaptability to changing needs, and achieving optimal results. Expertise includes patient account management, insurance verification, and resolving billing discrepancies with focus on customer service and financial accuracy. Reliable and resourceful, consistently contributing to team goals and organizational success.
Work History
Patient Financial Services Representative
1 Year 6 Months
Kings Daughter Medical Center | 05.2025 - Current
Verified insurance eligibility and benefits to support accurate patient billing
Resolved patient account inquiries with clear explanations of charges and balances
Processed payments, refunds, and payment arrangements using billing systems
Reviewed accounts for claim errors and coordinated corrections with payers
Auditor
8 Years
WeCare Medical LLC | 11.2018 - Current
I work on the computer everyday filing insurance claims for medical equipment.
I also work on Medicare and other insurance audits to ensure payment for services rendered.
Business Resolutions Specialist
1 Year 3 Months
St. Mary's HMG LLC | 03.2020 - 06.2021
Taking inbound and making outbound collection calls, taking payments, explaining patients bills and copays, verifying insurance. Using Excel spreadsheet to journal calls and accounts.
Patient Office Coordinator
3 Months
Kings Daughters Medical Center | 07.2008 - 10.2008
Patient Financial Services Representative at Penn State Health - JFC StaffingPatient Financial Services Representative at Penn State Health - JFC Staffing