Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Monique Lefebvre

Monique Lefebvre

Lynn,MA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Server

Olive Garden
06.2022 - 11.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Rudy’s BBQ
08.2014 - 09.2017
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate Of Applied Science - Biology

North Shore Community College
Danvers, MA
05.2010

Associate In Engineering Technology - Mechanical Engineering

Middlesex Community College - Bedford
Bedford, MA
05.1986

Skills

  • Guest Engagement
  • Menu Memorization
  • Team Collaboration
  • Cleanliness Standards
  • Exceptional Customer Service
  • Upselling Techniques
  • Positive Attitude
  • Professional Appearance
  • High-Volume Dining
  • Suggestive Selling
  • Pos Operation
  • Specials Promotion
  • Warm and Friendly
  • Patron Rapport
  • Adaptable and Flexible
  • Anticipating Guest Needs
  • Waiting Tables
  • Cool Under Pressure
  • Order Accuracy and Delivery
  • Daily Specials Memorization
  • Cash Handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Server

Olive Garden
06.2022 - 11.2022

Server

Rudy’s BBQ
08.2014 - 09.2017

Associate Of Applied Science - Biology

North Shore Community College

Associate In Engineering Technology - Mechanical Engineering

Middlesex Community College - Bedford

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Monique Lefebvre