Monique Lefebvre
Lynn,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
06.2022 - 11.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Rudy’s BBQ
08.2014 - 09.2017
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate Of Applied Science - Biology
North Shore Community College
Danvers, MA05.2010
Associate In Engineering Technology - Mechanical Engineering
Middlesex Community College - Bedford
Bedford, MA05.1986
Skills
- Guest Engagement
- Menu Memorization
- Team Collaboration
- Cleanliness Standards
- Exceptional Customer Service
- Upselling Techniques
- Positive Attitude
- Professional Appearance
- High-Volume Dining
- Suggestive Selling
- Pos Operation
- Specials Promotion
- Warm and Friendly
- Patron Rapport
- Adaptable and Flexible
- Anticipating Guest Needs
- Waiting Tables
- Cool Under Pressure
- Order Accuracy and Delivery
- Daily Specials Memorization
- Cash Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Server
Olive Garden
06.2022 - 11.2022
Server
Rudy’s BBQ
08.2014 - 09.2017
Associate Of Applied Science - Biology
North Shore Community College
Associate In Engineering Technology - Mechanical Engineering
Middlesex Community College - Bedford