Monique Liggins
Saltgrass Steakhouse, Landry's
Dallas,TX
Summary
Dedicated professional with extensive experience in training and customer service. Proven ability to manage multiple priorities while ensuring legal compliance and delivering exceptional results.
Work History
Server Trainer
- Trained new servers on menu knowledge and customer service standards.
- Oversaw daily operations, ensuring adherence to quality and safety protocols.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Delivered professional and attentive customer service in fast-paced restaurant environments.
- Managed multiple customer needs and priorities simultaneously while maintaining accuracy and efficiency.
- Processed customer transactions and handled payments accurately.
- Communicated effectively with customers and team members to ensure a positive service experience.
- Addressed customer questions, concerns, and service issues professionally and promptly.
- Maintained composure and professionalism while working in high-volume, time-sensitive environments.
- Demonstrated strong multitasking, organization, communication, and problem-solving skills.
Insurance Claims Adjuster
- Analyzed loss reports and assessed damages to recommend appropriate claim settlements.
- Evaluated insurance claims to determine validity and compliance with policy guidelines.
- Collaborated with clients to gather necessary documentation for efficient claims processing.
- Facilitated communication between policyholders, medical providers, and legal representatives to expedite claims resolution.
- Handled confidential customer and insurance information with discretion and professionalism.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
Administrative Coordinator
- Assisted in coordinating church events and activities, ensuring smooth operations and participant engagement.
- Supported communication efforts through drafting newsletters and managing social media updates.
- Coordinated daily operational processes while ensuring assigned tasks and requests were completed accurately and within required timeframes.
- Entered, updated, and maintained information and records with strong attention to detail.
- Communicated with internal teams, customers, vendors, and other stakeholders to obtain information and resolve issues.
- Managed multiple priorities and deadlines while maintaining accuracy and organization.
- Identified operational discrepancies and followed established procedures to research and resolve issues.
- Assisted with administrative processing, documentation, reporting, and follow-up activities.
Education
Associate of Arts - General Studies
- 3.6 GPA
Skills
Claims processing
Claims investigation
Legal compliance
Customer service
Attention to detail
Data entry
Problem-solving
Effective time management
Self-motivated
Motivation and initiative
Timeline
Server Trainer
Saltgrass Steakhouse, Landry's
2014 - 2026Read More
Insurance Claims Adjuster
State Farm
2023 - 2024Read More
Administrative Coordinator
One Community Church
2021 - 2023Read More
Collin College
Associate of Arts from General Studies
Read More