Summary
Overview
Work History
Skills
Timeline
Generic

HEATHER FRANKLIN

Summary

Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.

Overview

12
12
years of professional experience

Work History

Server/Trainer

California Pizza Kitchen
07.2018 - Current
  • Greeted customers and ensured a positive dining experience
  • Took and processed food and beverage orders accurately
  • Resolved customer issues and complaints
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Billing Specialist

Celebration Pediatric Dentistry
04.2015 - 04.2025
  • Managed financial transactions and billing processes
  • Ensured accurate and timely invoices
  • Resolved financial discrepancies
  • Maintained up-to-date records
  • Excellent interpersonal skills
  • Self-motivated and organized
  • Highly proficient in EagleSoft
  • Excel in billing and accounts receivable
  • Proficient with customer service

Retail Specialist

Walt Disney World
05.2013 - 04.2015
  • Provided exceptional customer service, consistently exceeding expectations
  • Utilized POS systems efficiently for accurate transactions and inventory management purposes.
  • Processed sales transactions accurately and efficiently
  • Actively participated in inventory management
  • Ensured a clean, organized store environment to enhance the shopping experience.

Skills

  • Insurance verification
  • Customer service
  • Claim submission
  • Payment posting
  • Claims processing

Timeline

Server/Trainer

California Pizza Kitchen
07.2018 - Current

Billing Specialist

Celebration Pediatric Dentistry
04.2015 - 04.2025

Retail Specialist

Walt Disney World
05.2013 - 04.2015

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HEATHER FRANKLIN