Monique Lindsey
Retail Manager / Computer Programmer
Chandler,AZ
Summary
Dedicated Retail Management professional with exceptional problem-solving abilities, a decisive nature and a good understanding of the market. Offering 14 years of experience in the industry devoted to balancing customer and company needs to drive profits and build brand loyalty. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters.
Overview
8
8
years of post-secondary education
28
28
years of professional experience
Work History
Assistant Store Manager /Help Desk Support Specialist
Gabes, Gabriel Brothers
Charlotte, NC
06.2011 - 12.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Oversaw and improved top brand product deliveries worth over $ 3 million per year through efficient coordination of daily operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained payroll information by calculating, collecting and entering data.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Established working relationships with clients by organizing various events.
Event Promoter
Pabst Brewing (PlayerMade)
Charlotte, NC
01.2016 - Current
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
Mobile Repair Technician
Wireless Express
Mount Holly, NC
11.2019 - 12.2020
- Applied external accessories such as screen protectors, skins and more.
- Provided advice to consumers on safety and reliability of third-party replacement parts.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
Assistant Manager
Dollar Tree
Mount Holly, NC
02.2018 - 07.2020
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Reviewed weekly sales ads and monitored price changes.
- Assisted customers with special services, account updates and promotional options.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Verified timekeeping records and handled any discrepancies with employees.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
Storage Operations Specialist
Ace Storage
Gastonia, NC
02.2013 - 03.2015
- Maintained high volume of calls to meet demands of busy group.
- Performed forecasting to identify necessary changes for supply chain business.
- Maintained store equipment, including computers, printers and fax machines.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Hotel Maintenance
Fairfield Marriott
Gastonia, NC
06.2010 - 02.2013
- Safely and effectively handled wide range of cleaning products and solutions.
- Attended all seminars and trainings offered by company to build knowledge and improve skills.
- Prepared and presented detailed reports to upper management in addition to keeping detailed records of equipment, work orders and system upgrades.
- Repaired defects in walls including holes and scrapes.
- Landscaped yards by planting flowers, grass, trees and bushes.
- Monitored weekly and daily scheduled tasks to achieve workflow efficiency.
Donation Processor
Goodwill Store
Charlotte, NC
02.2008 - 08.2010
- Sorted and performed quality control measures of donated items.
- Displayed excellent customer service when greeting customers and accepting donations.
- Assisted in loading and unloading of transport trucks.
- Worked with site management to prepare weekly work schedules and fulfill staffing requirements.
Valet Parking Attendant
Gaylord Palms Resort & Convention Center
Kissimmee, FL
04.2006 - 10.2008
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Education
Associate of Science - Computer And Information Sciences
Central Piedmont Community College
Charlotte, NC 01.2016 - Current
High School Diploma -
Poinciana High School
Kissimmee, FL 08.2004 - 05.2007
Skills
Programming
undefinedTimeline
Mobile Repair Technician
Wireless Express
11.2019 - 12.2020
Assistant Manager
Dollar Tree
02.2018 - 07.2020
Event Promoter
Pabst Brewing (PlayerMade)
01.2016 - Current
Associate of Science - Computer And Information Sciences
Central Piedmont Community College
01.2016 - Current
Storage Operations Specialist
Ace Storage
02.2013 - 03.2015
Assistant Store Manager /Help Desk Support Specialist
Gabes, Gabriel Brothers
06.2011 - 12.2020
Hotel Maintenance
Fairfield Marriott
06.2010 - 02.2013
Donation Processor
Goodwill Store
02.2008 - 08.2010
Valet Parking Attendant
Gaylord Palms Resort & Convention Center
04.2006 - 10.2008
High School Diploma -
Poinciana High School
08.2004 - 05.2007
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