Monique Lopez
Summary
I am a professional, accomplished, and experienced individual committed to excellence; a loyal and long-term employee who has consistently been promoted into new roles within the same organization for the past 14 years. The vast majority of my career has been spent in the healthcare system, but my skills are versatile and may be applied across varying industries. A recent transplant to the metro Atlanta area, I am seeking an opportunity with an organization that can use my experience and further develop my capabilities. I am always eager to learn new businesses and skills and consistently seek to be challenged.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trade Show Coordinator (Remote)
Crothall Healthcare Inc.
07.2022 - Current
- Manage administrative logistics of events planning, event booking and event promotions.
- Evaluate existing plans, processes and events planning services to identify opportunities for improvement.
- Remotely supervise onsite team of caterers, audio-visual technicians, and facility management team.
- Fulfill contractual obligations for rehearsal and day of event coordination.
- Negotiate contracts with venues, vendors and suppliers to obtain best rates and services.
Operations Manager of Environmental Services
Crothall Healthcare Inc.
10.2017 - 07.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established an equipment and utilities management program that became department standard operating procedure.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Assisted in recruiting and hiring of team members.
- Trained new employees on proper protocols and customer service standards.
Patient Experience Manager|Environmental Services
Crothall Healthcare Inc.
04.2009 - 09.2017
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Communications
Queensborough Community College of The City University of New York
Oakland Gardens, NY05.2011
Licensed & Certified - Medical Insurance Billing And Coding
The Manhattan Institute
New York, NY06.2006
Skills
- Active Listening & Critical Thinking
- Budget Management & Reconciliation
- Conference Planning
- Event Staffing
- Schedule Coordination
- Vendor Negotiation & Coordination
- Workflow Planning & Processes
- Manage Contracts
- Health and Safety Regulations
- Customer Relations
- Train Employees
- Set Organizational Policies
Certification
Certified Billing & Coding License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Trade Show Coordinator (Remote)
Crothall Healthcare Inc.
07.2022 - Current
Operations Manager of Environmental Services
Crothall Healthcare Inc.
10.2017 - 07.2022
Patient Experience Manager|Environmental Services
Crothall Healthcare Inc.
04.2009 - 09.2017
Communications
Queensborough Community College of The City University of New York
Licensed & Certified - Medical Insurance Billing And Coding
The Manhattan Institute