Monique Mendez
Providence
Summary
Dynamic professional with extensive experience in customer service and team leadership at Walmart. Proven track record in operational efficiency and inventory management, consistently achieving sales goals and enhancing client satisfaction. Skilled in effective communication and time management, fostering productive environments and driving team success.
Overview
23
23
years of professional experience
Work History
Call Center Representative
Automated Health Systems
East Providence
03.2023 - 10.2025
- Managed high-volume inbound calls for healthcare services, ensuring professional assistance and knowledgeable support.
- Documented patient information accurately to maintain comprehensive records and compliance.
- Resolved customer issues promptly while adhering to health regulations during all interactions.
- Provided detailed information on health programs and services, enhancing caller awareness and understanding.
- Met and exceeded benchmarks for call speed, accuracy, and volume consistently.
- Maintained strict compliance with health regulations in all communication exchanges to safeguard confidentiality.
Elderly Caregiver
Papa Pals
Providence
06.2021 - 07.2022
- Aided clients with daily living activities and personal care to promote independence.
- Provided companionship and emotional support to enhance overall well-being.
- Coordinated transportation for appointments and social activities to ensure client engagement.
- Maintained clean and safe environments in client residences to uphold health standards.
- Communicated effectively with families regarding health updates and individual needs.
- Supported mobility and monitored safety for disabled individuals to prevent accidents.
- Developed strong, trust-based relationships with clients to foster positive interactions.
- Performed housekeeping tasks, including bed making and sanitizing surfaces, to assist daily living.
Assistant Manager
Walmart
09.2014 - 03.2020
- Maximized store profitability and minimized losses by adhering to policies and procedures.
- Led frontend team of over 50 associates, fostering a productive work environment.
- Supported oversight of 250 store employees, ensuring operational efficiency.
- Executed cash handling procedures based on financial data analysis.
- Developed plans for accident reduction while maintaining a safe work environment.
- Consistently achieved sales goals through effective team motivation and leadership.
- Demonstrated several years of customer service experience, enhancing client satisfaction.
- Facilitated scheduling and hiring processes to maintain workforce effectiveness.
Inventory Control Manager
Restaurant Depot
01.2013 - 08.2014
- Managed $2.5 million store inventory, ensuring optimal stock levels and accurate records.
- Conducted cycle counts and resolved discrepancies through detailed research.
- Collaborated with corporate buyers to replenish low stock efficiently.
- Senior key holder responsibilities for warehouse opening and closing.
- Trained team members in effective inventory management systems.
- Led regular audits to maintain precise inventory documentation.
- Oversaw receiving operations to streamline stock management processes.
- Directed personnel in receiving, storing, and shipping activities.
Frontend Manager
Restaurant Depot
01.2009 - 01.2013
- Oversaw customer service operations and implemented loss prevention strategies at warehouse front.
- Managed schedules, breaks, training, and disciplinary actions for 20 cashiers and four supervisors.
- Trained staff on customer service standards and operational procedures to enhance service quality.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Developed team schedules to ensure optimal coverage during peak hours.
- Managed store cash flow, including cashier operations, bookkeeping, and security measures.
- Handled payment processing, ensuring accurate receipts and change for customers.
- Reviewed employee performance and identified areas for improvement.
Restaurant Depot
01.2003 - 01.2009
- Held several positions: Cashier, Receptionist, Administrative assistant
Skills
- Customer service
- Team leadership
- Time management
- Inventory management
- Operational efficiency
- Effective communication
Personal Information
Title: Assistant Manager
Timeline
Call Center Representative
Automated Health Systems
03.2023 - 10.2025
Elderly Caregiver
Papa Pals
06.2021 - 07.2022
Assistant Manager
Walmart
09.2014 - 03.2020
Inventory Control Manager
Restaurant Depot
01.2013 - 08.2014
Frontend Manager
Restaurant Depot
01.2009 - 01.2013
Restaurant Depot
01.2003 - 01.2009