Monique Mitchell
Springfield,OH
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 25 years of relevant work experience to your team.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Brightview Healthcare & Rehabilitation Centre
Springfield, OH
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Membership Representative
Anthem BlueCross
Columbus, OH
10.2019 - 12.2023
- Maintained membership database, ensuring that all information was current and accurate.
- Streamlined the membership renew process, resulting in higher renewal rates and reduced administrative workload.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution .
- Accurately and efficiently handled 40 cases daily for auditing and billing.
Customer Service Representative III
OptumRx
Columbus, OH
07.2010 - 06.2014
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Applied Science -
Clark State Community College
Springfield, OHCDCA Preliminary
Board Certified
09-2024
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative
Brightview Healthcare & Rehabilitation Centre
01.2024 - Current
Membership Representative
Anthem BlueCross
10.2019 - 12.2023
Customer Service Representative III
OptumRx
07.2010 - 06.2014
Associate of Applied Science -
Clark State Community College
CDCA Preliminary
Board Certified