Monique Mixson
Charleston,SC
Summary
Experienced professional with a history of meeting company goals through consistent performance. Excels under pressure, adapts to new challenges, and supports organizational goals. Effective communicator who works well both independently and collaboratively.
Overview
25
25
years of professional experience
Work History
Manager/Catering Manager
Outback Steakhouse
01.2022 - Current
- Oversees daily catering, bar, take-away and restaurant operations, ensuring adherence to franchise standards and achievement of revenue forecasts.
- Manages food quality control and inventory, maintaining optimal stock levels for uninterrupted service.
- Resolves customer service issues and guest complaints, enhancing overall satisfaction.
- Monitors online reviews, implementing strategies to boost positive feedback.
- Conducts regular assessments of service delivery to ensure compliance with franchise expectations.
- Ensures compliance with health and safety regulations.
- Implements training programs to enhance employee performance.
- Coordinates events and promotions to increase customer engagement.
Realtor
Matt O’Neill Real Estate
09.2014 - 01.2022
- Specialized in buyer transactions and seller listings to maximize client success.
- Managed all real estate transactions from initiation of client onboarding to closing, ensuring smooth processes and high satisfaction.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Supported negotiations between buyers and sellers to reach agreements.
- Collaborated with mortgage brokers to guide clients on financing options.
- Coordinated with home inspectors and appraisers during the buying process.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Executed marketing efforts via cold calling, postcard mailings and door knocking. Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Mentored new agents to enhance skills and knowledge in real estate practices.
- Managed sales pipeline by actively following up with prospects, hot leads and past clients.
Hotel Management
Marriott & Choice Hotel Brands
12.2004 - 07.2014
- Oversaw property operations, including budgeting and revenue management, ensuring compliance with owner and franchise requirements and supporting financial performance.
- Oversaw financial management, including budgeting, forecasting, and fiscal reporting to maximize profitability
- Developed strategies that enhanced customer satisfaction, improved occupancy rates, and maintained strong review ratings.
- Managed complaint handling processes, resolving issues promptly to enhance guest satisfaction and loyalty.
- Interviewed, hired, and trained hotel staff to uphold service standards and operational efficiency.
- Compiled and analyzed monthly financial data, reporting insights to senior management to inform decision-making.
- Managed multiple projects simultaneously while adhering to deadlines.
- Analyzed data related to sales trends, staffing needs and other key metrics.
FOH Manager
Fatz Cafe
09.2001 - 01.2005
- Managed front-of-house and bar operations, ensuring compliance with owner standards and enhancing customer experience.
- Conducted interviews, hired, trained, and scheduled waitstaff and bartenders to maintain service quality and operational efficiency.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Facilitated daily team meetings to address promotions, resolve issues, uphold service standards, and foster team collaboration.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Reviewed monthly financial statements with management team in order to evaluate overall performance.
- Controlled and maintained labor costs through careful scheduling.
Skills
- Revenue management
- Revenue forecasting
- Sales management
- Business development
- Market analysis
- Market forecasting
- Marketing strategies
- Budget control
- CRM expertise
- Operations management
- Complex problem solving
- Effective communication
- Team collaboration
- Work prioritization
- Time management
- Customer engagement
- Competitor research
- Strategic planning
- Marketing
- Training and mentoring
Timeline
Manager/Catering Manager
Outback Steakhouse
01.2022 - Current
Realtor
Matt O’Neill Real Estate
09.2014 - 01.2022
Hotel Management
Marriott & Choice Hotel Brands
12.2004 - 07.2014
FOH Manager
Fatz Cafe
09.2001 - 01.2005