Monique Montanez
8194 Winterfell Peak Ave, Spring Valley
Summary
Dedicated customer service professional with experience in medical and food service environments. Manage patient intake and support healthcare providers to enhance patient experiences. Handle high-volume service in food settings, ensuring outstanding customer interactions. Demonstrate strong interpersonal skills and adaptability to deliver consistent satisfaction across both sectors.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Medical Assistant
Muir MD Associates
Las Vegas
08.2025 - Current
- Prepared examination rooms and ensured medical supplies availability.
- Administered medications and performed basic clinical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Food Server
South 40
05.2024 - 08.2025
- Greeted and seated guests, took food and drink orders, and ensured timely service.
- Worked collaboratively with the kitchen staff to ensure accurate and timely food delivery.
- Delivered food and beverages to customers while maintaining a friendly and professional demeanor.
- Addressed customer concerns and complaints with professionalism, ensuring a high level of satisfaction.
- Managed cash register, processed payments, and balanced cash drawer at the end of each shift.
Medical Assistant
Reno Tahoe Pain Associates
Reno
08.2024 - 07.2025
- Assist pain management physicians in performing procedures such as nerve blocks, epidural injections, and joint injections.
- Maintain accurate and up-to-date patient records in the EHR system, ensuring compliance with HIPAA regulations.
- prepare lab specimens, and assist with diagnostic tests.
- Collaborate with interdisciplinary teams (e.g., physical therapists, pain specialists, and psychologists) to ensure holistic patient care.
- Prepared examination rooms and ensured medical supplies availability.
Barista Shift Supervisor
Starbucks
Reno
08.2021 - 07.2024
- Lead a team of 10+ baristas during peak hours to ensure efficient operations and exceptional customer service.
- Trained new hires on Starbucks standards, product knowledge, and POS systems, improving team efficiency by 20%.
- Managed inventory and stock levels, reducing waste by 15% and ensuring availability of all products.
- Handled customer inquiries and concerns with professionalism, ensuring high levels of customer satisfaction and loyalty.
- Monitored and maintained the cleanliness and safety standards of the store, ensuring compliance with health codes.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV05-2021
Medical Assistant Course completion certificate -
Carrington College
Skills
- Experience in managing budgets and handling financial documents
- Detail-oriented and able to handle multiple tasks simultaneously
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Conflict resolution
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
lab license
Timeline
Medical Assistant
Muir MD Associates
08.2025 - Current
Medical Assistant
Reno Tahoe Pain Associates
08.2024 - 07.2025
Food Server
South 40
05.2024 - 08.2025
Barista Shift Supervisor
Starbucks
08.2021 - 07.2024
High School Diploma -
Sierra Vista High School
Medical Assistant Course completion certificate -
Carrington College