Monique Muir
Panama City Beach,FL
Summary
Dynamic bartender known for exceptional customer service and strong multitasking abilities. Skilled in drink preparation and sales techniques, ensuring a memorable experience that drives repeat business.
Results-driven professional with extensive experience in the hospitality industry. Proven track record in enhancing customer satisfaction through clear communication and personalized service, coupled with a strong ability to upsell and manage inventory effectively.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Reliable team player with a focus on optimizing bar and dining operations. Expertise in maintaining cleanliness, coordinating service, and resolving customer complaints ensures a positive atmosphere and fosters loyalty.
Overview
6
6
years of professional experience
Work History
Bartender
SSA Group
Panama City Beach, FL
01.2025 - Current
- Prepared and served drinks following standard recipes to ensure consistent quality.
- Maintained cleanliness and organization of bar area, enhancing overall customer experience.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Engaged with customers to provide personalized service, improving satisfaction and repeat visits.
- Collaborated with kitchen staff to synchronize food and beverage service efficiently.
- Implemented suggestions for drink specials based on customer preferences, increasing sales volume.
- Resolved customer complaints promptly, ensuring a positive atmosphere and fostering loyalty.
Server/ Bartender
BTSR (BY THE SEA RESORTS)
Panama City Beach, FL
02.2022 - 02.2026
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Coordinated dining room operations, managing seating arrangements to optimize flow and enhance guest experience.
- Assisted in training new staff on menu knowledge and efficient service techniques to uphold quality standards.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming environment for guests.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment during busy shifts.
- Monitored inventory levels, assisting in stock management to prevent shortages and ensure operational efficiency.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Holiday Inn Resort Panama City Beach
Panama City Beach, FL
02.2024 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed customer orders using POS system for accurate billing and payments.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Quality Inspector
360 Blue
Fort Walton Beach, FL
04.2024 - 07.2024
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues effectively.
- Implemented quality control measures that enhanced product reliability and customer satisfaction.
- Analyzed inspection data to identify trends and recommend process improvements.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Collaborated with production staff to establish and meet quality standards
Store Manager
Fazolis
Panama City Beach, FL
07.2022 - 08.2023
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed team performance through effective training and development programs.
- Enhanced customer satisfaction by implementing feedback-driven service improvements.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends, driving strategic promotional initiatives.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Line Cook
BTSR (BY THE SEA RESORTS)
Panama City Beach, FL
02.2020 - 10.2022
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety protocols.
- Collaborated with team members to ensure efficient meal service during peak hours.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Papine High
Kingston JA10-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Drink preparation techniques
- Alcohol awareness
- Cash register operation
- Handling difficult customers
- Menu memorization
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Salesmanship
- Classic cocktails
- Performance improvement
- Food running
- Sales expertise
- Garnishing drinks
- Liquor restocking
- Able to stand extended hours
Languages
English
Full Professional
Timeline
Bartender
SSA Group
01.2025 - Current
Quality Inspector
360 Blue
04.2024 - 07.2024
Server
Holiday Inn Resort Panama City Beach
02.2024 - 10.2025
Store Manager
Fazolis
07.2022 - 08.2023
Server/ Bartender
BTSR (BY THE SEA RESORTS)
02.2022 - 02.2026
Line Cook
BTSR (BY THE SEA RESORTS)
02.2020 - 10.2022
High School Diploma -
Papine High