Monique Newman
Starke,FL
Summary
Highly driven customer service coordinator successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
Work History
General Manager
StepN Up Shoes and More
Valdosta , FL
09.2021 - 03.2024
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Trained employees on duties, policies and procedures.
- Reviewed daily sales reports and developed action plans based on results.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Credit Analyst
Perry And Associates Attorneys At Law
Jacksonville, FL
04.2016 - 05.2020
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
- Determined appropriate loan terms based on borrower's creditworthiness.
- Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Utilized computer systems to access accounts for research purposes.
Supervisor
Dollar Tree
Jacksonville, FL
01.2010 - 12.2014
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Implemented cost-cutting measures without compromising quality of services offered.
- Complied with company policies, objectives and communication goals.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
Administrative Studies -
Florida Career College - Miami
Miami, FL03-2018
Skills
- Project Management
- P&L Management
- Workflow Planning
- Operations Oversight
- Expense Control
- Business Development
- MS Office skills
- Data Entry
Timeline
General Manager
StepN Up Shoes and More
09.2021 - 03.2024
Credit Analyst
Perry And Associates Attorneys At Law
04.2016 - 05.2020
Supervisor
Dollar Tree
01.2010 - 12.2014
Administrative Studies -
Florida Career College - Miami
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