Monique Nikiel

Rebuilding Culture and systems for entire office and managing all HR duties. 15 ops, 4 general doctors, 1 Surgical doctor and 7 hygienist. 25 employees total with leads in each department. Creating billing department separate from front desk with systems that are closely monitored.

Monitoring behavior within employees making sure to resolve any conflict issues with constant push of positive atmosphere and strong camaraderie. Monthly goals still top priority, keeping tight net with leads making sure they are constantly watching the schedule from keeping patients pulled back on time to making sure schedule is set well for a productive day.

100% Treatment coordinator general, surgical, perio and Invisalign. Check out - collecting all payments and setting up payment plans. Third Party financing
Insurance verification, claims submitting and adjusting EOB posting.
Answering high volume calls.
Managing all HR issues

Creating a culture for the office

• Improved communication between departments by implementing effective communication strategies and regular meetings.
• Maintained accurate financial records by diligently monitoring transactions and reconciling daily reports.
• Processed check-ins and check-outs, created reservations and processed special requests.
• Monitored employee performance through regular evaluations, identifying areas for improvement and providing constructive feedback.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems. Eagle soft
• Managed office operations while scheduling appointments and verifying insurance.
• Developed and maintained successful relationships with vendors, suppliers and contractors.