Cassandra Hansen
Highland,MI
Summary
Reliable Practice Coordinator offering 13 years of experience working in busy, customer-driven environments. I started out as a Medical Assistant and have moved my way to Practice Coordinator. I am looking to further my career in the medical setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Coordinator
DMC Primary Care and Rheumatology Assoc Commerce
Commerce, MI
05.2023 - Current
- Adhered to HIPAA regulations while handling protected health information.
- Supervised the front office staff
- Gaps and Care (bcbs.bcn,medicare advantage)
- Works with reliance gaps
- Office supply ordering
- Office medical supply ordering
- Assist PSR and Medical assistants
- Prior authorizations (testing, medication)
- Assist manager with end of day
- Insurance verification
- Greet patients and make them feel welcome
Patient Service Representative
DMC Primary Care and Rheumatology Assoc Commerce
Commerce, MI
05.2022 - 05.2023
- Insurance verification
- Greet patients with respect
- Answer Multi Line Phone
- Chart Prep
- Referral Coordinator (testing and medications)
- Works with Athena
- Works with Phreesia
- Collect co-pays
- Schedule patients for appointments
Certified Medical Assistant
DMC Primary Care and Rheumatology Assoc Commerce
Commerce, MI
01.2017 - 05.2022
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Roomed patients
- Obtained vital signs
- Performed EKG
- Performed venipuncture
- Performed injections/ immunizations
- Medication prior authorization
- Worked with Athena EMR
- Stocked Rooms
- Patient Care (calling patients with test results)
- Quality measure champion
Medical Assistant
Milford Family Practice
Milford, MI
08.2015 - 01.2017
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected samples from patients for laboratory testing purposes.
- Documented notes during patient visits.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Performed venipuncture
- Performed injection/ immunizations
- Performed ABI
Medical Assistant
McLaren Oakland
Pontiac, MI
07.2011 - 08.2015
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Gaps and Care
- Medication prior authorizations
- Filing ticklers
- Ordering medical supplies
- Vital signs
- Performed injections
- Performed venipuncture
- Performed vision test
Education
Medical Assistant Certificate - Medical Assisting
Ross Medical Education Center
Brighton, MI01-2011
High School Diploma -
Pontiac Central High School
Pontiac, MI05-2004
Skills
- Patient Scheduling
- HIPAA Compliance
- Medical Terminology Knowledge
- Office Administration
- Insurance Verification
- Policy and Procedure Development
- Policy Implementation
- Supplies Ordering
- CPR
- BLS
- Cultural competency
Certification
- CMA
- CPR
- BLS
- Cultural Competency
Affiliations
- I love bowling
- Traveling around the world
- Biking
References
References available upon request.
Timeline
Practice Coordinator
DMC Primary Care and Rheumatology Assoc Commerce
05.2023 - Current
Patient Service Representative
DMC Primary Care and Rheumatology Assoc Commerce
05.2022 - 05.2023
Certified Medical Assistant
DMC Primary Care and Rheumatology Assoc Commerce
01.2017 - 05.2022
Medical Assistant
Milford Family Practice
08.2015 - 01.2017
Medical Assistant
McLaren Oakland
07.2011 - 08.2015
Medical Assistant Certificate - Medical Assisting
Ross Medical Education Center
High School Diploma -
Pontiac Central High School
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