Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Monique Palmer

Union,NJ

Summary

Dedicated professional with 10 years in a customer services settings. Excelled in meticulous record-keeping, managing invoices, and processing payments at CarMax. Proven ability in optimizing workflow, maintaining detailed documentation, and utilizing software's for data accuracy. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.

Overview

6
years of professional experience

Work History

VRMNJ

Opthamologist Technician
06.2024 - Current

Job overview

  • Conduct comprehensive eye examinations, administer numbing and dilation drops, prepare patients for injections, coordinate appointments using NEXTGEN, collaborate on care plans, submit prescriptions to pharmacies, track drug inventory and meticulously document patient data in MDI software.
  • Managing office flow overseeing 90 patients, and completing medical tasks list amongst four doctors.
  • Maintained a welcoming and safe work environment by strictly adhering friendly patient care and HIPPA guidelines.

CarMax

Flow Cosmetic Manager
04.2022 - 04.2024

Job overview

  • Oversaw a team of detail and paint production associates, focusing on improving vehicle quality and customer satisfaction
  • Improved vehicle quality scores by 20% by implementing a revised Action Plan in standard work processes
  • Mentored staff using the Management Development Program, promoting professional growth and preparing associates for leadership roles
  • Collaborated with production management peers to achieve and maintain weekly production goals, ensuring a steady output of vehicles.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

SportsCare of Physical Therapy

Lead Receptionist
08.2019 - 07.2021

Job overview

  • Maintained appointment scheduling and upheld patient relations, achieving high satisfaction rates
  • Liaised with insurance providers to obtain authorizations for medical services and kept detailed records of patient and financial transactions
  • Collaborated with physical therapists to resolve patient concerns and trained new staff on office procedures to improve operational efficiency.
  • Managed high call volumes while maintaining in office patient flow during a 150 patient day.

Atlantic Health Systems

Nursing Assistant
04.2018 - 08.2019

Job overview

  • Delivered comprehensive support to critical care patients by administering routine vitals and documenting health data in EPIC software, ensuring accurate patient health monitoring
  • Collaborated effectively with nursing staff to maintain patient room hygiene and address patient care needs, enhancing overall patient experience and support.
  • Supported needs of 17 patients under short-term care

Education

CarMax
Edison, NJ

Manager Development Program
03.2023

University Overview

Columbia High School
Maplewood, NJ

High School Diploma
06.2017

University Overview

Skills

  • Efficient and Detail-Oriented
  • Leadership Skills
  • Teamwork
  • Problem Solving
  • Data Analysis
  • Inventory Management
  • Mechanical Aptitude
  • Assembly and production
  • Multitasking and Organization
  • Customer Service
  • Attention to Detail
  • Customer Relations

Accomplishments

Accomplishments
  • Supervised team of 20 staff members.
  • Documented and resolved staff training gaps which led to increase output of production vehicles.
  • Achieved work efficiency for Sales Consultants by introducing ERO to locate production vehicles for updates.

Timeline

Opthamologist Technician
VRMNJ
06.2024 - Current
Flow Cosmetic Manager
CarMax
04.2022 - 04.2024
Lead Receptionist
SportsCare of Physical Therapy
08.2019 - 07.2021
Nursing Assistant
Atlantic Health Systems
04.2018 - 08.2019
CarMax
Manager Development Program
Columbia High School
High School Diploma

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Monique Palmer