Diana Laura Carmona
Yucca Valley
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive
environment with successful track record of building and maintaining talented teams. Highly
organized, energetic and versatile leader committed to continuous improvements.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management.
Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist/ Optometrist-Opthamologist Technician
Acuity Eye Group
08.2024 - Current
- Worked closely with ophthalmologists to provide comprehensive eye care. Assisted in complex procedures, enhancing team efficiency and patient outcomes.
- Taking patient history, performing basic visual acuity tests, measuring intraocular pressure, and preparing patients for comprehensive eye exams by the ophthalmologist.
- Assist in diagnostics, ensuring precise and timely assessments.
- Greet and check in an average of 80+ patients daily in a fast-paced outpatient clinic.
- Schedule and confirm appointments, manage patient records utilizing EMR systems.
- Verify patient insurance and process copayments and billing inquiries.
- Maintain accurate patient records in compliance with HIPAA regulations.
- Assisted with front desk training of new administrative staff.
Store Supervisor
Metro By T-Mobile
09.2022 - 07.2024
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Cashier
Coach Tapestry Inc
11.2019 - 11.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register and POS system to receive payment by cash, check and credit card.
- Handling merchandise returns and exchanges also gift wrapping boxes during holidays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed sales transactions to prevent long customer wait times.
General Merchandise Clerk
Stater Bros
01.2016 - 10.2019
- Restocked and merchandised products to encourage strong sales.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
- Helped customers locate products and processed special orders for customers seeking out-of-stock items.
- Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
- Built rapport with customers through friendly conversation and high-quality service.
- Prepared products by adding tags and readying pallets for restocking.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
Education
High School Diploma - undefined
Yucca Valley High School
Yucca Valley06.2017
Skills
- Problem solving
- Time management
- Teamwork and Collaboration
- Adaptability/Flexibility
- Critical Thinking
- Detail Oriented
- Bilingual
- Microsoft Office/ Excel
- Icd- CPT codes
- Insurance Verification
- Medical terminology
- Telephone etiquette
- Appointment scheduling
Awards
Honor Roll 2014-2017, Perfect Attendance 2013-2017
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist/ Optometrist-Opthamologist Technician
Acuity Eye Group
08.2024 - Current
Store Supervisor
Metro By T-Mobile
09.2022 - 07.2024
Cashier
Coach Tapestry Inc
11.2019 - 11.2021
General Merchandise Clerk
Stater Bros
01.2016 - 10.2019
High School Diploma - undefined
Yucca Valley High School
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