Stefany Orozco

Front Desk Receptionist Duties:

• Greeted and checked in patients, ensuring a friendly and professional first impression for both English- and Spanish-speaking patients.
• Scheduled, confirmed, and managed appointments using Dentrix dental software.
• Answered phone calls, responded to inquiries, and provided information about procedures, insurance, and payments in both English and Spanish.
• Verified insurance eligibility, and processed billing and payments through Dentrix.
• Maintained patient confidentiality and ensured compliance with HIPAA regulations.

Dental Sterilization Technician Duties:

• Collected, disinfected, and sterilized dental instruments, following OSHA and CDC infection control protocols.
• Operated and maintained sterilization equipment, including autoclaves and ultrasonic cleaners.
• Prepared operatories between patients by setting up trays and sanitizing surfaces.
• Monitored and restocked sterilization and hygiene supplies regularly.
• Assisted clinical staff with maintaining a clean, organized, and safe back-office environment.

Key Skills and Achievements:

• Bilingual – fluent in Spanish and English, allowing effective communication with a diverse patient population.
• Proficient in Dentrix for scheduling, billing, and managing patient records.
• Maintained a consistent 100% compliance record in infection control and sterilization procedures.
• Known for multitasking efficiently in a fast-paced dental office, while delivering excellent customer service.

• Substitute Teacher Summary: Dedicated and versatile Substitute Teacher with a strong background in Math and Language Arts education, designing lesson plans and supporting students’ academic growth across various grade levels. Adept at maintaining classroom discipline, fostering a positive learning environment, and helping students develop essential skills in problem-solving, reading comprehension, and writing. Bilingual in English and Spanish, with a commitment to facilitating effective communication, and creating an inclusive classroom for all students.
• Collaborates with fellow teachers to ensure continuity in lesson plans, and provides feedback to regular teachers on student progress.
• Utilizes a variety of teaching methods and materials, including interactive activities and technology, to engage students and cater to different learning styles.

Patient and dedicated substitute teacher with hands-on experience as a special education teacher. Skilled in adapting lessons to meet the unique needs of students, including those with autism, learning disabilities, and other special needs. Committed to creating an inclusive, supportive, and structured classroom environment that encourages student growth, participation, and independence.

• Experienced in using individualized teaching methods to support students with diverse learning needs, fostering a sense of accomplishment and confidence.
• Strong ability to collaborate with teachers and support staff to ensure effective lesson delivery, and provide consistent feedback on student progress.

• Organized and personable dental receptionist with extensive experience in managing patient scheduling, insurance verification, and administrative tasks in a busy dental office. Known for providing exceptional customer service, handling patient inquiries, and ensuring a smooth, efficient office flow. Proficient in maintaining accurate patient records, and managing billing, payments, and insurance claims.
• Experienced in patient scheduling and office coordination, ensuring minimal wait times, and optimizing appointment flow.
• Skilled in using dental management software to verify insurance, process claims, and manage patient data.
• Strong communicator, adept at addressing patient concerns, and providing clear instructions for treatment or follow-up care.

Friendly and efficient barista with a passion for delivering exceptional customer service and crafting high-quality beverages in a fast-paced environment. Skilled in taking orders, preparing a variety of coffee and tea drinks, and maintaining a clean, organized workspace. Known for building strong customer relationships and ensuring each guest has a positive, personalized experience.

• Proficient in using Starbucks equipment to prepare espresso drinks, brewed coffee, teas, and specialty beverages.
• Demonstrates a deep knowledge of the Starbucks menu and customization options to help customers choose beverages tailored to their preferences.
• Handles cash register transactions, manages payments, and ensures accurate order processing while maintaining a positive and welcoming attitude.
• Contributes to a team-oriented environment, assisting colleagues during peak hours, and helping with inventory and restocking duties.
• Adheres to health and safety regulations, ensuring all beverages are prepared to company standards, and maintaining cleanliness in the store.