Monique Perez
Batavia,IL
Summary
Dynamic professional with a strong work ethic and exceptional problem-solving skills, honed at Healthcare Services Group. Proven ability to enhance customer satisfaction through effective conflict resolution and empathetic communication. Experienced in maintaining high standards of cleanliness and safety, ensuring a welcoming environment while managing high-pressure situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dishwasher
Healthcare Services Group
02.2025 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer
Securitas Security Services
Downers Grove, IL
06.2021 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Cashier
Circle K
Chicago, IL
08.2018 - 06.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed customer orders and accurately handled payment transactions.
Health Care Assistant
Premier Home Health
Oak Park, IL
02.2019 - 06.2019
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Customer Service Representative
APAC Customer Services
Davenport, IA
03.2015 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
Dunkin' Donuts Franchising
West Chicago, IL
05.2017 - 10.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor - English
East West University
Chicago, ILSkills
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Heavy lifting
- Punctuality
- Problem-solving
Certification
Perc
Timeline
Dishwasher
Healthcare Services Group
02.2025 - 03.2025
Security Officer
Securitas Security Services
06.2021 - 09.2023
Health Care Assistant
Premier Home Health
02.2019 - 06.2019
Customer Service Cashier
Circle K
08.2018 - 06.2020
Customer Service Cashier
Dunkin' Donuts Franchising
05.2017 - 10.2017
Customer Service Representative
APAC Customer Services
03.2015 - 11.2017
Bachelor - English
East West University