Monique Peyton
Altamonte Springs,FL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
12
12
years of professional experience
Work History
Case Manager
Morgan & Morgan Law Firm
Orlando, FL
07.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Team Leader
Goodwill Industries of Central Florida
Orlando, FL
08.2021 - Current
- Ensure the store receipt are handled as prescribed by the Organizations procedures and good security practices
- Communicate effectively with other departments within the organization to work in collaboration
- Complete a variety of reports including schedules, host meetings, safety, payroll, and store records
- Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with GICF policies and procedures
- Demonstrate and maintain good customer service skills.
Assistant Team Leader
Goodwill Industries of Central Florida
Orlando, FL
09.2020 - 08.2021
- Promote merchandise sales and assist in creating store displays and programs
- Responsible for conducting the 5S audit on a weekly basis and facility maintenance
- Address minor disciplinary infractions/absentee policy with approved documentation and potential disturbances
- Supervise assigned employees; schedules and performance reviews.
Dock Lead
Goodwill Industries of Central Florida
Orlando, FL
02.2019 - 09.2020
- Provide a clean, safe working environment for all personnel and visiting vendors
- Assign job tasks to works according to unloading and loading schedules
- Ensure all dock and yard work is performed to the standard of the organization
- Provide guidance by exhibiting a positive attitude and clear direction for all team members.
Ecommerce Lister
Goodwill Industries of Central Florida
Orlando, FL
02.2018 - 02.2019
- Provided content and photography for retail advertisement
- Assisted with the development of marketing advertisement (e.g., Fashions Show/Media)
- Take high quality photos of product to provide on social media platforms, media, and website
- Research designer merchandise, providing authentication and information for customer purchases.
Supervisor
Once Upon a Child
Orlando, FL
11.2012 - 02.2018
- Opening and Closing of store/Cash Handling
- Buy gently used clothing from customers willing to sell
- Price new merchandise, present quotes to customers, tag/hang merchandise.
Education
Information Technology Bachelors -
University of Central Florida
05.2024
Pre course certificate -
CAN Training
01.2020
Associate's Degree -
Valencia College
01.2018
Diploma -
Mira Mesa High School
Skills
- Records Management
References
Available Upon Request
Timeline
Case Manager
Morgan & Morgan Law Firm
07.2023 - Current
Team Leader
Goodwill Industries of Central Florida
08.2021 - Current
Assistant Team Leader
Goodwill Industries of Central Florida
09.2020 - 08.2021
Dock Lead
Goodwill Industries of Central Florida
02.2019 - 09.2020
Ecommerce Lister
Goodwill Industries of Central Florida
02.2018 - 02.2019
Supervisor
Once Upon a Child
11.2012 - 02.2018
Information Technology Bachelors -
University of Central Florida
Pre course certificate -
CAN Training
Associate's Degree -
Valencia College
Diploma -
Mira Mesa High School