Monique Pope
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in customer service, call center and mail processing.
Overview
20
20
years of professional experience
Work History
SSDA- Sales, Service Distribution Clerk
United States Postal Service
11.2018 - Current
- Sorting of outgoing and/or incoming mail using appropriate sort program or manual distribution scheme for further processing or dispatch
- Assisted customers with their postal needs, such as sending packages and buying stamps
- Processed money orders, certified letters, and other payment transactions.
- Organized mail into appropriate categories and sorted them according to post office regulations
- .Completed daily cycle counts and assisted with monthly audits.
Customer Service-Payment Processor
CFW- Cash for Whatever
11.2022 - 04.2023
- Reviewed customer payment requests to ensure accuracy and compliance with company policies
- Processed payments for customers in timely manner, ensuring that all deadlines were met
- Verified customer account information prior to processing payments
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues via phones, email chat and text .
- Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information
- Usage of Five 9 dialer system and Totality debt software
Fruit Designer/ Customer Service Rept
Edible Arrangements LLC
10.2018 - 03.2020
- Assist customers with selection and purchase of edible products via walk in, phone or Internet.
- Selects, washes, and peels fruit for building arrangements according to brand standards.
- Completes packaging of fruit arrangements or dipped fruit.
- Maintained clean, organized work environment that complied with health code regulations, ensuring safe space for food preparation.
- Usage of cash register for sales, promotions discounts and or refunds.
- Daily delivery driver using company vehicle.
Team Sales Manager/ Loan Officer/Collections Agent
ASG- Acceptance Solutions Group
10.2013 - 07.2018
- Oversee day to day functions and productivity for team of 12 loan sales officers.
- Coach, develop, and provided feedback to employees.
- Monitor and complete call quality reviews
- Regularly conduct one-on-one meetings, periodic team meetings, coaching/developmental plan sessions, and performance evaluations in timely manners.
- Assist with administrative responsibilities including updates to customer information, adjusting fees, canceling/denying loans, refunds, etc
Shift Supervisor
CVS Pharmacy
10.2004 - 11.2015
- Supervise store crew; Train, develop, and evaluate hourly employees
- Completed store opening and closing procedures and balanced tills.
- Handle all cash functions; keys, safe, registers
- Handle all customer relations issues properly
- Merchandise presentation; displays, signing to increase revenue by 25% or more
- Help with loss prevention techniques
- Helped store management meet standards of service and quality in daily operations.
Shift Supervisor
PLS Loan Store
10.2011 - 08.2013
- Maintained confidentiality of personal records and client information
- Help develop new hires to company standards
- Assist customer with application competition of payday and Title loans
- Approve loans up to certain authorized amounts.
- Create marketing task to increase sales
- Complete vehicle inspections for Title loans.
- Managed approximately 30 incoming calls, 10 emails and faxes per day from customers and other PLS stores.
Skills
- Active listener, Reliable and punctual
- Strong leadership capability
- Upselling
- Problem-solving abilities
- Customer Relations
- Call Center Operations/ Experience
- Computer Proficiency
- Cash Handling Accuracy
Timeline
Customer Service-Payment Processor
CFW- Cash for Whatever
11.2022 - 04.2023
SSDA- Sales, Service Distribution Clerk
United States Postal Service
11.2018 - Current
Fruit Designer/ Customer Service Rept
Edible Arrangements LLC
10.2018 - 03.2020
Team Sales Manager/ Loan Officer/Collections Agent
ASG- Acceptance Solutions Group
10.2013 - 07.2018
Shift Supervisor
PLS Loan Store
10.2011 - 08.2013
Shift Supervisor
CVS Pharmacy
10.2004 - 11.2015