STONEY MORRIS
Lawrenceville,United States
Summary
Dynamic IT professional with a track record of successfully delivering multi-million dollar projects and improving customer satisfaction through effective technical support. Demonstrates expertise in project management, team leadership, and operational efficiency, contributing to organizational success in various roles.
Overview
42
42
years of professional experience
Work History
SSDA - Sales & Service Distribution Associate
United States Postal Service (USPS)
Lawrenceville, Georgia
01.2022 - Current
- Greeted customers and resolved inquiries about services and products, enhancing customer experience.
- Processed transactions using mobile POS systems and kiosks, streamlining customer checkout process.
- Guided customers in lobbies towards self-service options for USPS offerings.
- Delivered mail to carrier routes including packages, parcels, and bulk mailings.
- Fostered positive public relations with stakeholders by leveraging knowledge of postal regulations.
- Sorted and organized mail for efficient distribution to delivery routes.
- Operated postal equipment to process packages and letters accurately.
Clinical Trials Assembler/Shipper
Avantor Corp.
Buford, Georgia
01.2018 - 01.2021
- Executed production tasks such as picking components, gathering supplies, producing sub-assemblies, and assembling clinical trials kits to fulfill customer requirements.
- Follow assigned SOPs, production work orders, and assembly plans.
- Provide excellent customer service to clients by ensuring timely and accurate production (98% or better service level).
- Perform shipping duties using Fedex, UPS and TNT carriers.
- Supported warehouse operations through inventory management, shipping, and receiving activities.
- Followed safety protocols to minimize risks during assembly operations.
- Collaborated with team members to maintain a clean and safe workspace.
- Provided integrated solutions for life sciences and advanced technology industries.
Production and Inventory Operative
Anitox Corp.
Lawrenceville, Georgia
01.2016 - 01.2018
- Administered production team operations in Lawrenceville, optimizing workflow and resource allocation. Oversaw production team operations in Lawrenceville.
- Oversaw receipt of raw materials, ensuring precise documentation to maintain inventory integrity.
- Checked outbound shipments for accuracy in processing and labeling, reducing errors in delivery. Checked outbound shipments for correct processing and labeling.
- Guaranteed timely, complete delivery of products to meet customer needs.
- Ensured business system accuracy through diligent stock reconciliation practices.
- Followed strict operational procedures, including compliance with GMP+, ISO, and HACCP.
- Achieved objectives under pressure while adhering to budget constraints.
- Contributed to organizational change initiatives to enhance processes.
Warehouse IT Support Specialist
Systemax Technology Worldwide
Jefferson, Georgia
01.2012 - 01.2015
- Ensured all IT systems functioned optimally during second shift operations.
- Executed network cable installations and troubleshot connectivity issues, ensuring reliable connectivity for operations.
- Diagnosed and repaired computer and printer malfunctions, including software installations and updates.
- Configured new workstations and installed Avaya One-X phone systems to enhance communication.
- Monitored Otari and JIRA issue tracking systems, swiftly addressing reported issues to minimize downtime.
- Resolved customer complaints about lost or damaged products, improving satisfaction and trust.
- Learned to use Worldwide Ship and its supporting systems for tracking shipments.
Programmer Analyst
VERIFONE, INC.
Alpharetta, Georgia
01.1990 - 01.1997
Programmer Analyst (74-F)
UNITED STATES ARMY
Indianapolis, Indiana
01.1985 - 01.1989
Education
Bachelor of Science - Computer Science
ALABAMA A&M UNIVERSITY
Normal, Alabama01-1984
Skills
- Point of sale systems
- Customer support
- Customer relationship management
- Customer service technology
- Issue tracking
- Technical analysis
- Project management
- Remote desktop solutions
- Microsoft Office
- Relationship management
Timeline
SSDA - Sales & Service Distribution Associate
United States Postal Service (USPS)
01.2022 - Current
Clinical Trials Assembler/Shipper
Avantor Corp.
01.2018 - 01.2021
Production and Inventory Operative
Anitox Corp.
01.2016 - 01.2018
Warehouse IT Support Specialist
Systemax Technology Worldwide
01.2012 - 01.2015
Programmer Analyst
VERIFONE, INC.
01.1990 - 01.1997
Programmer Analyst (74-F)
UNITED STATES ARMY
01.1985 - 01.1989
Bachelor of Science - Computer Science
ALABAMA A&M UNIVERSITY