Monique Porter
Butler Supoort Services
Kew Gardens,New York
1
Certification
15
years of professional experience
Strategic leader with 25 years of experience in management of programs for individuals with intellectual and developmental disabilities. Expertise in OPWDD regulations and best practices, fostering collaboration, and enhancing communication. Focused on driving organizational growth and achieving goals in fast-paced environments.
Program management professional well-prepared for overseeing residential services programs. Extensive experience in enhancing resident satisfaction and operational efficiency. Proven capability in fostering team collaboration and adapting to evolving needs with reliability and flexibility.
Work History
Program Director of Residential Services
1 Year 7 Months- Directed multiple IRA programs, ensuring compliance with OPWDD and agency standards to enhance service quality.
- Supervise program nurses managers and case managers to maintain quality care and service delivery.
- Oversee payroll, documentation systems, and staff training to strengthen accountability and compliance.
- Conducted investigations and served on Incident Review Committee to enforce safety protocols and mitigate risks.
- Developed training programs to improve staff capabilities in delivering residential support services.
- Managed interdisciplinary teams to ensure compliance with regulatory standards and best practices.
- Facilitated regular staff meetings to promote communication, collaboration, and continuous improvement initiatives.
Investigator
2 Years 4 Months- Conducted thorough investigations to gather evidence and uncover facts related to incidents.
- Collaborated with agencies to support case recommendations and ensure compliance.
- Documented findings and prepared detailed reports.
- Conducted interviews with witnesses and staff
- Developed comprehensive reports summarizing findings and recommendations for management review.
Director of Residential Services
1 Year- Managed team of four Residential Managers and Assistant Director, ensuring effective training aligned with regulatory and agency standards.
- Conducted investigations as needed and screened new service recipients. Participated actively in the Incident Review Committee.
- Developed and implemented strategic initiatives to enhance residential service quality and operational efficiency.
- Oversaw staff training programs, fostering a collaborative environment focused on continuous improvement and best practices.
- Managed compliance with regulatory requirements, ensuring high standards of care and safety for residents.
- Oversaw compliance with regulatory standards, ensuring quality care and safety for residents.
- Led development and implementation of residential service programs enhancing client support and engagement.
Senior Vice President of Residential Services
4 Years- Provided executive leadership aligning residential services with organizational mission and board priorities.
- Directed cross-departmental teams (residential, nursing, facilities, psychology) to ensure compliance with regulations and deliver quality care.
- Spearheaded Program Effectiveness Committee and strategic initiatives that optimized processes and improved service delivery.
- Collaborated with multidisciplinary teams to enhance program effectiveness.
- Streamlined communication processes between departments, improving information flow.
- Led initiatives to improve overall safety protocols within the facility.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Developed emergency response protocols (COVID resource guide) to enhance operational readiness and support staff during crisis.
Assistant Residential Program Director
7 Years- Manage a team of 30 employees, Residential Managers, Registered Nurses, and Licensed Practical Nurses, overseeing support for five Residential programs serving forty-five intellectually challenged adults.
- Developed and implemented individualized service plans for residents to enhance quality of life.
- Coordinated staff training programs to ensure compliance with regulatory standards and best practices.
- Assumed responsibilities of Director of Residential Services in absence, led CPR classes as certified instructor to ensure staff preparedness.
- Led planning for annual employee and community engagement events.
- Participated as a member of the Emergency On-Call Team, Incident Review Committee, and Safety Committee.
- Chaired annual employee and community engagements
Education
Master of Public Administration (MPA) - Public Affairs & Administration
Bachelor of Science - Organization Management
Skills
Regulatory Compliance
Program Management
Service modernization
Financial Management
Quality Improvement
Strategic Leadership
Decision making
Stakeholder Engagement
Team development
Cross-functional collaboration
Operational strategy
Communication & Interpersonal Skills
Certification
New York American Heart Association, CPR Instructor, Office for People with Developmental Disabilities (OPWDD), Certified Investigator
Timeline
Program Director of Residential Services
Adapt Community Network
01.2025 - CurrentRead More
Investigator
Butler Supoort Services
04.2024 - CurrentRead More
Director of Residential Services
Life's WORC
01.2023 - 01.2024Read More
Senior Vice President of Residential Services
Mercy Home for Children
01.2019 - 01.2023Read More
Assistant Residential Program Director
EPIC Long Island
01.2012 - 01.2019Read More
Metropolitan College of NY
Master of Public Administration (MPA) from Public Affairs & Administration
Read More
Nyack College
Bachelor of Science from Organization Management
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