MONIQUE PRATT
Bronx,NY
Summary
Motivated and experienced individual with ten years of customer service experience. Proficient in using Microsoft Office with attention to data entry. High quality interpersonal and communication skills. Organized, reliable and attentive to details.
Overview
13
13
years of professional experience
Work History
Team Member
Shake Shack
07.2023 - 04.2024
- Greeted guests and provided friendly customer service
- Handled guests’ concerns and complaints professionally and calmly to resolve problems.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Delivery Associate
Absolute Delivery Services - Amazon
06.2021 - 12.2022
- Delivered approximately 50 or more packages to customer doorsteps and business offices daily.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Substitute Teacher
New York City Department of Education
04.2014 - 03.2020
- Established and maintained classroom behavior and order.
- Collected and corrected students’ papers and assignments.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
After-School Counselor
Empire Children’s Program
09.2012 - 03.2014
- Communicated with parents and guardians about children's behaviors and activities.
- Monitored children's activities to verify safety and wellbeing.
- Provided support and guidance to children in conflict resolution.
Secretary Assistant
Benedict College
09.2011 - 05.2012
- Monitored office space to ensure productivity and cleanliness.
- Provided clerical support to office administrators and staff employees by copying, faxing, and filing documents.
- Entered data into system and updated information to keep records current.
Education
Bachelor of Arts - English
Benedict College
ColumbiaSkills
- Attention to Detail
- Computer Skills
- Proficient in Microsoft Office
- Time Management
- Strong written and verbal communication skills
References
Available Upon Request
Timeline
Team Member
Shake Shack
07.2023 - 04.2024
Delivery Associate
Absolute Delivery Services - Amazon
06.2021 - 12.2022
Substitute Teacher
New York City Department of Education
04.2014 - 03.2020
After-School Counselor
Empire Children’s Program
09.2012 - 03.2014
Secretary Assistant
Benedict College
09.2011 - 05.2012
Bachelor of Arts - English
Benedict College