Monique Price
Washington,DC
Summary
Compassionate Healthcare Professional known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
UNITY HEALTH CARE INC.
Washington, DC
02.2024 - 12.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Services Coordinator
Inova Health System
Fairfax , VA
07.2021 - 11.2023
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Coordinated activities of patient meal system to ensure patients were fed and or received the appropriate nourishment or formula according to defined schedules; communicated with patients on meal requests in call center; monitor information in MyDining system.
- Was able to operate, maintain, and in-service employees on all patient service department equipment and operational procedures; showed leadership and accountability working in any area of the patient services department.
Patient Transporter
Suburban Hospital Healthcare System
Bethesda, Maryland
11.2017 - 05.2021
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Food Service Worker
Sibley Memorial Hospital
Washington, DC
08.2016 - 09.2017
- Prevented fines or penalties by proactively addressing non-compliance issues identified during regulatory inspections or internal audits.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to guests tables.
- Ensured that all foods were prepared according to health department regulations.
Registered Behavior Technician
Summit Health Services
Alexandria, VA
04.2014 - 05.2015
- Supported and/or provided instruction to students using the principles of Applied Behavior Analysis (ABA).
- Ensured supervision and safety of assigned students in classroom, school, community, and vocational settings.
- Consistently implemented student Behavior Intervention Plans.
- Assisted teacher with the development of student Individual Educational Plans as assigned.
Education
Associate - Social Worker
University of The District of Columbia
Washington, DC05-2018
Certificate - Certified Medical Administrative
University of District Of Columbia
Washington, DC05-2015
Certificate of Technical Studies - PC Specialist
Technical Learning Center
Washington, DC04-2013
High School Diploma -
Spingarn STAY HS
Washington, DC05-2010
Skills
- 25 yrs Proficient in all Microsoft Suite
- 15 yrs Proficient in Epic, Athena, Clear Wave, NextGen, and EClinical Works software
- BLS/ CPR/ First Aid/ AED Certified
- RBT Certified
- Referral/ Insurance Verification Intake Form Processing
Insurance Verification - Payment/ Co-Payment Collection Medical Billing
- Medical Transcription
- Proficient Multi-Tasking Skills
- HIPAA protocol adherence
- Insurance Claims
- Front Desk Operations
- Patient Scheduling
- Inpatient/Outpatient Care
- Telephone Etiquette
- Multi-Line Phone Operations
- Patient Flow Management
- Prioritizing Patients
- Problem-Solver
- Workload Management
- Positive attitude
- Team leadership
- Healthcare documentation
Languages
Spanish
Limited
Timeline
Patient Care Coordinator
UNITY HEALTH CARE INC.
02.2024 - 12.2024
Patient Services Coordinator
Inova Health System
07.2021 - 11.2023
Patient Transporter
Suburban Hospital Healthcare System
11.2017 - 05.2021
Food Service Worker
Sibley Memorial Hospital
08.2016 - 09.2017
Registered Behavior Technician
Summit Health Services
04.2014 - 05.2015
Associate - Social Worker
University of The District of Columbia
Certificate - Certified Medical Administrative
University of District Of Columbia
Certificate of Technical Studies - PC Specialist
Technical Learning Center
High School Diploma -
Spingarn STAY HS