Monique Pridgen
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Front Desk Specialist
EyeCare Partners
Raleigh, NC
06.2023 - Current
- Assisted with check-ins and check-outs, including verifying identification and taking payment information.
- Performed administrative duties such as filing paperwork, updating records, making copies, and sending faxes.
- Responded to customer complaints in a timely manner to ensure satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Leasing Agent
Horizon Realty Advisors
Raleigh, NC
05.2020 - 06.2023
- Resolved tenant conflicts using communication and expert knowledge of acquiring skills
- Administer daily operations, maintenance and administration of various properties.
- Increased occupancy by 28% within 35 days
- Effectively managed the community’s reputation via social media, direct communication, and marketing.
Store Manager
Clothes Mentor
Chapel Hill, NC
09.2019 - 05.2023
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Manager
Walmart
Atlanta, GA
05.2009 - 12.2019
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands
Education
Bachelor of Science - Business Administration And Management
William Peace University
Raleigh, NC06.2013
Skills
- Store operations oversight
- Employee supervision and motivation
- Risk management
- Sales and marketing aptitude
- Pro active
- Administrative Leaderships
- Complex problems solver
Timeline
Front Desk Specialist
EyeCare Partners
06.2023 - Current
Leasing Agent
Horizon Realty Advisors
05.2020 - 06.2023
Store Manager
Clothes Mentor
09.2019 - 05.2023
Assistant Manager
Walmart
05.2009 - 12.2019
Bachelor of Science - Business Administration And Management
William Peace University