Monique Reyes

Schedule all appointments for patients. Handle all prescription requests and pickup.

Handle all necessary documentation renewals and provide all necessary documentation to the state in order to ensure patients remain eligible for coverage.

Communicate directly with the state in order to express patients needs.

Maintain a safe and clean environment for patient.

Accepted escalated collection calls in order to deescalate irate callers while still collecting on delinquent accounts.

Took over phone calls in order to set up collection dates that would both benefit both customer and company.

Maintained high collection numbers while treating customers with respect.

Followed all company scripts in order to uphold all state standards for collection laws.

Daily communication with drivers, store managers, and customers in order to offer resolution for escalated issues.

Worked directly with the better business bureau in order to resolve all customer complaints.

Approved all returns or replacements outside of normal guidelines for the whole company.

Worked the delayed delivery list. This included updating customers on backordered products, scheduling said customers for priority deliveries once items were available. And reaching out to these customers directly before they had to call our call center.

Updated the CEO and call center director daily with all resolution.