Monique Richardson
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Hartsfield Jackson Airport
Atlanta, GA
05.2023 - Current
- Resolved customer complaints efficiently to enhance passenger satisfaction.
- Assisted passengers with inquiries to enhance understanding of flight schedules and airport services.
- Processed customer payments, ensuring accurate financial exchanges and contributing to overall transaction integrity.
- Stocked and ordered inventory to maintain availability of essential services for passengers.
- Communicated effectively with diverse groups of passengers in a fast-paced environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Chime Solutions
Morrow, GA
11.2018 - 12.2022
- Delivered customer support in fast-paced call center, addressing concerns and enhancing customer satisfaction.
- Managed high volume calls in busy call center, ensuring timely resolution of customer inquiries.
- Processed customer inquiries regarding 401ks, providing accurate information and assistance.
- Inbound and outbound calls
Education
Associate Degree - Marketing Management
Atlanta Technical College
Atlanta, GA 05.2015 - 12.2017
Dutchtown High School
Hampton, GASkills
- Customer relationship management
- Payment processing
- Inventory management
- Conflict resolution
Timeline
Customer Service Representative
Hartsfield Jackson Airport
05.2023 - Current
Customer Service Representative
Chime Solutions
11.2018 - 12.2022
Associate Degree - Marketing Management
Atlanta Technical College
05.2015 - 12.2017
Dutchtown High School