Monique Ritacco

Work Preference

Job Search Status

Open to work

Desired start date: Immediately

Desired Job Title

Sales Development RepresentativeInside Sales SpecialistInside SalesService AdvisorBusiness Development Manager

Work Type

Seasonal WorkPart TimeContract WorkGig WorkConsultingVolunteer

Salary Range

$65000/yr - $200000/yr

Summary

I've built a career in technology sales by turning prospects into partners and nurturing existing accounts to become long term customers.

As technology evolves, I've stayed current with market trends, providing everything from hardware and software solutions to cloud and managed IT services based on clients needs. I seamlessly integrate these technologies to drive revenue & growth. Today I leverage AI to enhance my sales skill and techniques bringing new ways to win net new business.

Overview

28

years of professional experience

Work History

Sales Development Representative

All Covered - Division of Konica Minolta

Ramsey, NJ

07.2024 - 04.2026

Conducted a minimum of 10 high-level prospect meetings per month, engaging C-level executives (CTOs, COOs, CISOs) through proactive cold-calling and targeted outreach.
Maintained a daily cadence of 50 calls, 50 emails, and 35 LinkedIn Connections using advanced tools like Salesloft, ZoomInfo, 6Sense, Salesforce.
Drove over $143K in closed revenue and built a pipeline exceeding $365K for field representatives.
Acted as frontline point of contact for new customer engagements, converting inbound leads and outbound prospecting into established client relationships.
Secured more outbound prospecting leads than inbound, demonstrating proactive outreach to net new clients.
Leveraged buyer intent signals from 6sense to launch targeted call/email campaigns addressing IT pain points.
Established outreach playbooks and onboarding practices as the first SDR on a new team.
Held biweekly collaborative sessions with field representatives to refine prospecting strategies, set up effective cadences in Salesloft, and leverage ZoomInfo for targeted intent outreach..

Inside Sales Specialist

Commvault

Tinton Falls, NJ

05.2017 - 11.2023

Sold traditional Commvault backup software to small and mid‑size businesses, consistently driving revenue toward a $95K annual quota through consultative, solution‑focused selling. 109% of quota attained.
Managed a full book of business including upsells, cross‑sells, and renewals, strengthening long‑term customer relationships and expanding account value.
Transitioned into a Business Development Representative role in 2019, generating qualified pipeline through proactive outbound prospecting and managing inbound chatbot‑driven leads.
Achieved a monthly quota of 15 qualified leads, averaged 19 leads a month exceeding quota leveraging Outreach, ZoomInfo, and LinkedIn Sales Navigator to uncover net‑new opportunities.
In 2022, joined the newly formed Inside Sales team focused on Commvault’s SaaS offering, Metallic, with a $50K quota tied exclusively to net‑new customer acquisition.
Adapted to a new sales motion that removed upsell/cross‑sell/renewal responsibilities, requiring rapid mastery of SaaS value positioning and competitive differentiation.
Applied the MEDDIC framework to qualify opportunities, strengthen pipeline accuracy, and improve close rates across both traditional and SaaS sales cycles.

Inside Sales

CDW

Eatontown, New Jersey

06.1998 - 05.2017

Instrumental in expanding a minimal-spend account into a top-producing client by initiating outreach to the Global Director of Procurement, securing an onsite meeting, and uncovering their dependency on Aruba’s ecommerce platform. Partnered with CDW leadership to implement Aruba integration, enabling transactions and driving a successful test run that evolved into $100K in annual peripheral sales across U.S. locations.
Earned President’s Club honors three times and ranked among the top 10 sales representatives company-wide, consistently exceeding sales goals and expanding account portfolios.
Cultivated long-term strategic relationships by aligning with client goals, recommending targeted upgrades, and ensuring consistent value delivery.
Consulted with C-level executives and IT leaders to optimize infrastructure and streamline Microsoft and Adobe licensing management.
Advanced from customer service into SMB, mid-market, and enterprise sales during a 19-year tenure. Supported consumers, SMBs, and enterprise clients with hardware, software, licensing, and IT infrastructure solutions.

Education

GED -

Brookdale Community College, Lincroft, NJ

01-1986

Skills

Pipeline generation
Lead qualification
Cold calling
Sales Pipeline Management
Solution selling
Upselling Techniques
Value proposition development

SaaS Product Knowledge
CRM tools
Account planning
Stakeholder Communication
Team collaboration

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Sales Development Representative - All Covered - Division of Konica Minolta