Monique Rohlik
Amarillo,TX
Summary
Established long-term commitment to organizational growth and personal development.
Overview
12
12
years of professional experience
Work History
Admin Assistant III
TDCJ William P. Clements Unit
Amarillo, TX
02.2026 - Current
- Assisted in the coordination of internal meetings, ensuring all logistics were managed effectively.
- Processed and filed confidential documents, maintaining compliance with TDCJ regulations.
- Supported data entry tasks for inmate records, enhancing accuracy and accessibility of information.
- Organized office supplies and equipment maintenance, contributing to efficient daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Biller
Cornerstone OB-GYN
07.2025 - 09.2025
- Processed and verified billing statements to ensure accuracy and compliance with company policies.
- Utilized billing software to generate invoices and track payments, ensuring seamless financial operations.
- Maintained comprehensive documentation of billing processes and customer interactions for future reference.
- Communicated effectively with clients regarding billing inquiries and payment arrangements, fostering positive relationships.
- Monitored account status and proactively contacted customers to address late payments.
- Maintained up-to-date knowledge of industry best practices and billing regulations to ensure compliance.
- Implemented feedback mechanisms to improve billing processes and enhance customer experience.
Customer Service Advocate
UMC Health System
Lubbock, TX
03.2022 - 07.2025
- Utilized CRM software to track customer interactions and maintain accurate records of inquiries and resolutions.
- Handled high volumes of customer inquiries, maintaining professionalism and a positive attitude under pressure.
- Ensured customer satisfaction by effectively addressing inquiries and resolving issues through various communication channels.
- Provided knowledgeable assistance regarding products and services, enhancing customer understanding and engagement.
- Trained and coached junior staff on effective communication techniques and product knowledge.
Billing Assistant/Receptionist
Lubbock Autism Academy
Lubbock, TX
08.2021 - 02.2022
- Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
- Processed billing statements and ensured timely delivery to clients, maintaining a 98% accuracy rate.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability and resource allocation.
- Assisted in the preparation of financial reports by compiling billing data and reconciling discrepancies as needed.
- Maintained organized filing systems for sensitive client information, ensuring compliance with data protection regulations.
- Communicated effectively with clients regarding billing inquiries, resolving issues promptly to enhance customer satisfaction.
- Monitored inventory of office supplies and placed orders as necessary to ensure uninterrupted front desk operations.
- Responded to multi-line phone systems, managing high call volumes while maintaining professionalism and courtesy.
- Assisted with data entry for client information and billing records, enhancing database accuracy and accessibility.
Receptionist
Resthaven Funeral Home
Lubbock, TX
07.2019 - 10.2020
- Greeted and assisted visitors, providing information and directing them to appropriate departments, enhancing overall customer experience.
- Managed multi-line phone systems, efficiently handling incoming calls and ensuring timely communication with staff and clients.
- Scheduled appointments and maintained calendars for office personnel, improving organizational efficiency and time management.
- Processed incoming and outgoing mail, ensuring accurate distribution and prompt response to correspondence.
- Monitored and enforced office policies and procedures, maintaining a professional and compliant work environment.
Customer Service Representative
Suddenlink by Altice
Lubbock, TX
01.2018 - 12.2018
- Provided exceptional customer service support by addressing inquiries and resolving issues efficiently.
- Developed and maintained strong relationships with customers to enhance loyalty and satisfaction.
- Utilized CRM software to track customer interactions and ensure timely follow-up on inquiries.
- Implemented feedback systems to gather customer insights and improve service delivery.
- Handled high-volume calls while maintaining a positive and professional demeanor.
Cashier
Lowes
Lubbock, TX
07.2014 - 01.2015
- Processed customer transactions efficiently and accurately, ensuring a positive shopping experience.
- Maintained knowledge of current promotions and product locations to assist customers effectively.
- Managed cash register operations, including daily cash counts and reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems to streamline transaction processes and reduce wait times.
- Monitored inventory levels and communicated restocking needs to management.
Education
Bachelor - Billing And Coding
Ultimate Medical Academy
Florida 10.2025
High School Diploma -
Lubbock high School
Lubbock, TX01.2016
Skills
- Leveraged expertise in billing software to optimize financial processes
- Oversaw comprehensive account management strategies to enhance client relationships
- Led CRM software implementation and optimization initiatives
- Analyzed and managed customer data to enhance service delivery
- Delivered expert customer service by resolving inquiries and enhancing client satisfaction
- Executed multitasking and prioritization strategies to enhance workflow efficiency
- Ensured strict adherence to confidentiality protocols and standards
- Facilitated expert resolution of issues and complaints to enhance customer satisfaction
- Executed precise data entry tasks to ensure accuracy and integrity of information
- Exhibited composure and professionalism in high-pressure situations
- Assisted teams in completing projects efficiently and with attention to detail Supported project management efforts to maintain high standards of quality Contributed to team success through diligent task execution
- Exhibited exceptional courtesy and a strong service mindset to enhance customer interactions
- Analyzed customer needs to enhance service delivery and satisfaction
- Cultivated an upbeat and positive atmosphere to enhance team morale
- Demonstrated expertise in verbal and written communication to enhance stakeholder engagement
- Cultivated customer trust and loyalty through consistent engagement and support
- Executed inbound and outbound calling strategies to enhance customer engagement
- Leveraged advanced Microsoft Office expertise to enhance productivity and streamline workflows
Timeline
Admin Assistant III
TDCJ William P. Clements Unit
02.2026 - Current
Biller
Cornerstone OB-GYN
07.2025 - 09.2025
Customer Service Advocate
UMC Health System
03.2022 - 07.2025
Billing Assistant/Receptionist
Lubbock Autism Academy
08.2021 - 02.2022
Receptionist
Resthaven Funeral Home
07.2019 - 10.2020
Customer Service Representative
Suddenlink by Altice
01.2018 - 12.2018
Cashier
Lowes
07.2014 - 01.2015
Bachelor - Billing And Coding
Ultimate Medical Academy
High School Diploma -
Lubbock high School