Monique Royal
Red Oak,IA
Summary
Pharmacy technician with expertise in inventory management and medication safety. Proven track record in enhancing customer experiences and ensuring strict compliance with pharmacy regulations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Walmart Pharmacy
Shenandoah, Iowa
09.2025 - Current
- Supported pharmacists in preparing and dispensing medications to customers.
- Managed inventory of pharmaceutical supplies and medications, ensuring availability for patient needs.
- Efficiently processed prescription orders using pharmacy management software.
- Provided education to customers on medication usage and potential side effects, enhancing patient understanding and safety.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Collaborated with team members to streamline daily pharmacy operations.
- Answered customer inquiries regarding prescriptions and pharmacy services promptly.
- Supported the pharmacist in managing medication storage and organization tasks.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Maintained clean and organized pharmacy shelving and work areas
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Resolved customer complaints regarding product quality or quantity issues.
- Generated labels for compounded medications using an automated system.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Handled processing of insurance claims to expedite resolutions. and handled billing inquiries to ensure customer satisfaction.
- Coordinated with healthcare providers to clarify prescription orders and resolve medication discrepancies, improving accuracy of patient care.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Administered flu shots and other vaccinations according to pharmacy regulations.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Operated cash registers to accept payments from customers.
- Mixed pharmaceutical preparations according to written prescriptions.
Market Analyst Coordinator
Califorina ISO
Folsom , CA
03.2019 - 09.2024
- Analyzed market trends to inform energy capacity planning strategies.
- Conducted statistical analysis using advanced software tools for data evaluation.
- Developed comprehensive reports on market performance and forecasts to support strategic planning.
- Presented findings to stakeholders, clarifying market dynamics and driving informed decision-making.
- Monitored competitive landscape to identify emerging opportunities and threats.
- Assisted in creating pricing models from market research insights to optimize revenue strategies.
- Tracked key performance indicators to support strategic decision-making processes.
Education
Certificate - Pharmacy Technology
Pharmacy Tech University
Online05-2026
Associate of Science - Surgical Technology
DeVry University
Online06-2013
Skills
- Medication management
- Pharmacy operations
- Medication safety
- Inventory management
- Customer service
- Data analysis
- Market analysis
Certification
- PTCB Certified Pharmacy Technician CPhT
- American Red Cross CPR
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
09.2025 - Current
Market Analyst Coordinator
Califorina ISO
03.2019 - 09.2024
Certificate - Pharmacy Technology
Pharmacy Tech University
Associate of Science - Surgical Technology
DeVry University