Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Monique Ruiz

Nora's Agency Business Services
San Antonio,TX
12
years of professional experience

Results-driven payroll specialist with extensive experience in payroll processing, compliance, and benefits administration. Strong analytical skills and keen attention to accuracy enable effective navigation of complex regulatory requirements while thriving in fast-paced environments. Recognized for exceptional collaboration and problem-solving abilities, consistently delivering reliable support to teams and stakeholders. Proficient in various payroll software and financial record-keeping, leveraging organizational skills to maintain precise records and ensure seamless operations.

Work History

Sales Tax & Payroll Administrator

2 Years 8 Months
Nora's Agency Business Services | 01.2024 - Current
  • Process weekly and biweekly payroll for approximately 100 employees across 30 client businesses using QuickBooks, ensuring accurate, timely, and compliant payroll processing.
  • Review payroll information for accuracy and compliance with company policies before payroll processing.
  • Collected and reviewed employee timesheets, entered hours, and processed direct deposits and paper checks, ensuring timely and accurate payroll delivery.
  • Generated payroll summaries and profit & loss reports to provide insights for business operations and financial planning.
  • Prepared and processed year-end W-2s, monthly 941 reports, sales tax reports, and quarterly Texas Workforce Commission reports, ensuring compliance and accuracy for all filings.
  • Support payroll audits by preparing reports and maintaining documentation for internal review.
  • Support bookkeeping functions, including invoice entry, recording bank transactions, reconciliation, and supporting accounts payable and accounts receivable in QuickBooks.
  • Maintain confidential payroll, employee and financial records with a high level of accuracy and attention to detail.
  • Prepare monthly sales tax reporting templates for multiple client businesses and collect required sales data, including cash, credit card, tips, third party distributors(uber, doordash, grubhub, etc.) and alcohol sales by establishing filing deadlines.
  • Review and reconcile client-reported sales data against corresponding merchant account statements to verify accuracy, identify discrepancies, and ensure complete reporting.
  • Submit monthly sales tax filings through the Texas Comptroller's Webfile system by state deadline.
  • Enter and maintain sales tax and sales activity records in QuickBooks to ensure accurate financial records and support monthly reporting.
  • Communicate with clients to obtain, clarify, and verify sales information required for accurate and timely sales tax reporting.
  • Maintain organized documentation and records supporting sales tax filings, payments, and client reporting requirements.

Receptionist

2 Years 8 Months
Nora's Agency Business Services | 01.2024 - Current
  • Facilitated efficient phone system management for over 20 calls while providing a warm welcome to over 30 clients, elevating client interactions.
  • Supported office management by ordering supplies and maintaining inventory levels.
  • Trained new reception staff on procedures and best practices for optimal performance.
  • Scheduled appointments and supported front office operations, ensuring smooth daily workflow.
  • Maintained organized records and streamlined daily office operations for improved efficiency.
  • Promoted to Payroll & Sales Tax Administrator within one month based on performance and ability to take on additional responsibilities.

Customer Service Representative - Insurance Agent

6 Months
Amtex Insurance | 01.2018 - 07.2018
  • Guided customers through insurance policy options and addressed account inquiries to enhance understanding.
  • Provided professional customer service while managing multiple priorities.
  • Managed paperwork processing and ensured accurate data entry to maintain client record integrity.
  • Delivered professional customer service while efficiently handling multiple priorities to meet client needs.
  • Facilitated over 100 calls each day, focusing on effective lead development strategies.

Store Lead - Customer Service Representative/Insurance Agent

1 Year 6 Months
AiUnited Insurance | 07.2016 - 01.2018
  • Directed daily activities within the store, fostering a collaborative environment to achieve operational excellence and customer satisfaction.
  • Conducted comprehensive onboarding sessions for new employees, focusing on company policies, procedures, and customer service excellence.
  • Administered cash handling deposits and facilitated daily reconciliation processes, guaranteeing precision and compliance with financial regulations.
  • Oversaw daily operations to ensure team adherence to company policies and procedures.
  • Trained and mentored staff, fostering a collaborative and high-performance work environment.
  • Oversaw operations and strategies to consistently fulfill monthly store targets by 80%.

Cashier/Sales Associate

1 Year 5 Months
Melrose Family Fashion | 02.2015 - 07.2016
  • Processed customer transactions accurately by cash or credit/debit card.
  • Delivered friendly service to customers in a retail environment.
  • Ensured accurate cash handling and balanced register transactions to support financial integrity
  • Supported merchandising, inventory, and restocking to maintain an organized and appealing sales floor

Education

Associates of Science - Nursing

St. Phillip's Community College | San Antonio, Tx | 05-2021

Associate of Arts - Accounting

St. Phillip's Community College | San Antonio, Tx | 05-2021

Skills

Payroll processing
Maintaining employee records
Timekeeping management
Payroll auditing
Payment processing
Invoice processing
Administrative support
Account reconciliation
Payroll procedure oversight
Payroll recordkeeping
Payroll review
Team leadership
Decision-making

Accomplishments

Promoted to Sales Tax & Payroll Administrator from Receptionist in a month.

Timeline

Sales Tax & Payroll Administrator

Nora's Agency Business Services
01.2024 - CurrentRead More

Receptionist

Nora's Agency Business Services
01.2024 - CurrentRead More

Customer Service Representative - Insurance Agent

Amtex Insurance
01.2018 - 07.2018Read More

Store Lead - Customer Service Representative/Insurance Agent

AiUnited Insurance
07.2016 - 01.2018Read More

Cashier/Sales Associate

Melrose Family Fashion
02.2015 - 07.2016Read More

St. Phillip's Community College

Associates of Science from Nursing
Read More

St. Phillip's Community College

Associate of Arts from Accounting
Read More

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Monique Ruiz