Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Smallwood

Charlotte,NC

Summary

Dedicated professional with a strong background in customer service and complaint resolution. Known for enhancing experiences through attention to detail and effective decision making.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Shopper

Walmart
Charlotte, NC
10.2025 - Current
  • Resolved customer complaints effectively, enhancing overall dining experience.
  • Monitored food safety standards, ensuring compliance with health regulations and policies.
  • Developed training materials that improved onboarding efficiency for new hires.
  • Curated personalized shopping experiences based on client preferences and lifestyle needs.

Shift Supervisor

McDonald's
Charlotte, NC
07.2025 - 11.2025
  • Supervised daily operations to ensure adherence to company policies and procedures.
  • Trained new staff on operational standards and customer service protocols.
  • Managed inventory levels, ensuring product availability and freshness.
  • Assisted in scheduling shifts to optimize workforce efficiency during peak hours.

Supervisor

New York Old School Bagel and Deli
Charlotte,NC
03.2022 - 09.2025
  • Supervised daily operations, ensuring efficient workflow and customer satisfaction.
  • Trained new team members on procedures and best practices for service excellence.
  • Implemented inventory management processes to maintain optimal stock levels.
  • Conducted performance evaluations, providing constructive feedback to drive employee growth.

Supervisor

CVS Pharmacy
Charlotte,NC
02.2021 - 05.2024
  • Assisted customers in receiving the best help possible
  • Worked as a pharmacy tech to ensure proper pill dispensary
  • Kept on top of customers insurance to ensure proper payment

Education

High School Diploma -

Bread And Roses
New York, NY

Bachelor of Arts -

Global Business
New York, NY

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making

Certification

Pharmacy Tech

Timeline

Personal Shopper

Walmart
10.2025 - Current

Shift Supervisor

McDonald's
07.2025 - 11.2025

Supervisor

New York Old School Bagel and Deli
03.2022 - 09.2025

Supervisor

CVS Pharmacy
02.2021 - 05.2024

High School Diploma -

Bread And Roses

Bachelor of Arts -

Global Business