Monique Tabera
Springfield
Summary
Results-driven Customer Service Representative with strong expertise in streamlining processes and improving service quality. Demonstrated success in fostering teamwork, resolving complaints, and enhancing operational efficiency within customer-focused environments.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Leavitt Group Enterprises
Cedar City, UT
12.2022 - 12.2025
- Resolved customer inquiries efficiently through multiple communication channels, ensuring satisfaction and loyalty.
- Processed policy changes and claims accurately, enhancing operational efficiency and service delivery.
- Maintained comprehensive knowledge of insurance products to provide tailored solutions to clients' needs.
- Collaborated with team members to streamline processes, reducing response times and improving service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in training new staff on customer service protocols, fostering a collaborative work environment.
In Home Nurse
Self
Hemet, CA
10.2011 - 07.2022
- Provided personalized patient care, including administering medication and monitoring vital signs.
- Developed individualized care plans to address specific health needs and enhance recovery.
- Educated patients and families on health conditions, treatment options, and preventive measures.
- Coordinated with healthcare professionals to ensure comprehensive patient support and continuity of care.
- Advocated for patient rights and needs within multidisciplinary teams to optimize health outcomes.
- Coordinated with external service providers such as physical therapists and occupational therapists to ensure seamless continuity of care for patients.
- Provided ongoing monitoring and intervention for patients with chronic conditions, such as diabetes or hypertension, to promote optimal health outcomes.
Charge Medication Nurse
Royal Psychiatric Health Facility
Mission Viejo, CA
06.2006 - 09.2011
- Administer medications accurately, ensuring compliance with safety protocols and patient care standards.
- Collaborate with healthcare teams to develop individualized treatment plans for psychiatric patients.
- Monitor patient responses to medications and report any adverse effects promptly to medical staff.
- Educate patients and families on medication usage, potential side effects, and adherence strategies.
- Lead training sessions for new nursing staff on medication administration procedures and best practices.
- Conduct regular audits of medication administration records to ensure accuracy and compliance with regulations.
- Maintained compliance with state regulations and facility policies regarding controlled substances by adhering to strict storage, administration, and documentation procedures.
- Enhanced patient satisfaction with compassionate care and effective communication during medication rounds.
Education
Associate of Science - Psychiatric Nursing
Saddleback College
Mission Viejo, CASkills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Data entry
Timeline
Customer Service Representative
Leavitt Group Enterprises
12.2022 - 12.2025
In Home Nurse
Self
10.2011 - 07.2022
Charge Medication Nurse
Royal Psychiatric Health Facility
06.2006 - 09.2011
Associate of Science - Psychiatric Nursing
Saddleback College