Monique Thompson
Summary
Experienced in-flight professional with years of customer service and team work experience in the airline industry. I enjoy, embracing change, learning new skills and adapting to new environments. Known for creating positive first impressions and building rapport with passengers, ensuring exceptional in-flight experiences. Seeking to leverage my interpersonal skills and commitment to service excellence. I would be a valuable addition to your company and would appreciate the opportunity to contribute and grow with your team.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
1731 Radiant Dr, FL
02.2006 - 05.2026
- Ensured compliance with safety regulations and conducted safety demonstrations to enhance passenger awareness.
- Monitored in-flight service flow, addressing passenger needs promptly and maintaining high standards of customer service.
- Responded to passenger inquiries and resolved issues during flights, ensuring a positive customer experience.
- Assisted passengers with boarding and deplaning procedures efficiently to facilitate smooth transitions.
- Demonstrated proficiency in emergency procedures, first aid, and CPR, contributing to overall passenger safety.
- Attended trainings in customer service and conflict resolution techniques to remain current on best practices.
Education
None - Nursing
Linsey Hopkins Technical College
02.2004
GED
01.2001
Holy Childhood High School
06.1991
Skills
- Effective communication
- Conflict resolution
- Emergency response
- Medical assistance
- Customer relationship management
- Customer service excellence
- Safety compliance
- In-flight service management
- Safety protocol demonstration
- Organizational skills
Accomplishments
- Flight Attendant with 90% positive feed back from company issued survey for guests feedback for 3 consecutive months.
- Handling difficult passenger situations while protecting safety and de-escalating conflict
- Adapting to rapidly changing schedules, delays, weather events, and operational disruptions
- Demonstrating reliability and commitment through long-term service in the airline industry
- Working collaboratively with pilots, gate agents, and crew members to ensure efficient operations
- Create positive work environment for crew members including flight crew
References
References available upon request.
Timeline
Flight Attendant
Spirit Airlines Inc.
02.2006 - 05.2026
Holy Childhood High School
GED
None - Nursing
Linsey Hopkins Technical College